Manisha Kumar Khurana
Jagraon
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Manager Creative Writing and Training
Education lane
Mullanpur
08.2021 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Organized special events such as conferences or training sessions for employees.
- Created training modules and documentation to train staff
- Writing SOP(Statement of Purpose , GTE, Essay for Canada, UKUSA,Australia and New Zealand ·
- Providing Forex and loan Service
Teacher
Peace Public School
Mullanpur
04.2019 - 04.2021
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
- Supervised students throughout day, both in classroom and outside during breaks.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Supervised after school activities such as clubs or sports teams.
- Designed individualized curricula for academically underachieving students.
- Used videos, lectures and moderated discussions to engage students during class.
- Graded student papers and assignments to track student progression.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Assessed student performance through tests, quizzes, and other assessments.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Office Administrator
RAN Public School
Rudrapur
08.2014 - 09.2018
- Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ordered office furniture when necessary following approval from management team.
- Created memos, letters and other documents, fostering internal and external communication.
Education
BEd - English And Social Science
Sadbhawna College of Education
Raikot06-2022
M Phil - Sociology
Vinayaka Mission University
Tamil Nadu06-2009
PGDCA - Computers
Khalsa College
Ludhiana09-2008
Master of Arts - Sociology
Khalsa College For Women
Ludhiana04-2008
Skills
- Marketing
- Performance Management
- Strategic Planning
- Operations Management
- Financial Management
- Staff Development
- Business Administration
- Verbal and Written Communication
- Lead Generation
References
References available upon request.
Timeline
Manager Creative Writing and Training
Education lane
08.2021 - Current
Teacher
Peace Public School
04.2019 - 04.2021
Office Administrator
RAN Public School
08.2014 - 09.2018
BEd - English And Social Science
Sadbhawna College of Education
M Phil - Sociology
Vinayaka Mission University
PGDCA - Computers
Khalsa College
Master of Arts - Sociology
Khalsa College For Women
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