MANISHA KUSHWAH
Chattarpur
Summary
Operations leader with extensive experience at Vishal Mega Mart, specializing in account management and legal compliance. Proven ability in customer coordination and management, driving operational efficiency through data analysis and effective team leadership. Successfully managed store expansions and resolved landlord issues, consistently enhancing client satisfaction and delivering measurable results.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations
Airplaza Retail Holdings Pvt. ltd.
Gurgaon
07.2023 - Current
- Account Manager and primary SPOC for 500+ landlords across the North and West regions. Tracking and resolving all landlord-related issues for 300+ stores.
- Managing a team of four field members for efficient expansion of stores and productivity. With track upon their visits and objectives.
- Collaborate with the legal, accounts, finance, operations, projects, allocation, and site engineering teams for smooth store expansions. Communicate with landlords, tenants, and internal stakeholders regarding landlord coordinations and lease obligations.
- Ensuring legal documentation, due diligence, registrations of deeds, agreements across tenures, and making sure of legal compliance with lease terms.
- Managing and delivering data over SAP, MS Excel, and other CRM software.
- Negotiation on commercials with landlords, timely rental escalations, EBITDA analysis for switching to the best EBITDA, and financial model analysis.
- Oversee the end-to-end NSO process with internal coordination, documentation, agreement executions, and approvals.
Client Cordinator
Themis Technologies
London
11.2022 - 07.2023
- Company Overview: Partnered with top tech industry experts, C-suites, and founders for UK visa processes, career guidance, and startup innovator visas.
- Managed key accounts, ensuring compliance throughout the end-to-end client-handling process.
- Coordinate between the company and internal teams to ensure client success and reduce churn.
- Maintained regular follow-ups and updates through email and ticketing systems.
- Collaborated effectively with clients across various regions and time zones, including the US, UK, India, Sri Lanka, Nigeria, Dubai, Qatar, and Germany.
- Partnered with top tech industry experts for UK visa processes, career guidance, and startup innovator visas.
Cutomer Relationship Manager
Square Yards Pvt. Ltd.
Gurugram
12.2020 - 10.2022
- Maintained productive, long-term relationships with customers and business advisers, resolving queries via email, tickets, and calls within TAT.
- Managed operations MIS reports, sales records, collection status, and client databases for 5000+ clients using Excel tools (HLOOKUP, VLOOKUP, Pivot etc.).
- Generated revenue through subsidiary products, including management services, legal services, IT products, and financial advisory. Provided global client services in the U.S., U.K., Dubai, Kuwait, Netherlands, Abu Dhabi, and India.
- Utilized SaaS customer success software and CRM for portfolio management and data history maintenance. Recorded customer interactions and feedback to address concerns effectively.
Business Development Executive
MAC Realty Services
Gurugram
05.2018 - 12.2020
- Maintained productive, long-term relationships with customers and business advisers, resolving queries via email, WhatsApp, and calls within the given TAT.
- Generated revenue through subsidiary products, including management services, legal services, IT products, and financial advisory.
- Execution of lease agreements, sale deeds.
- Provided property searching assistance to clients, ensured closure, and conducted site visits.
- Recorded customer interactions and feedback to address concerns effectively.
Education
Bachelors in Commerce (B.Com) - Business Management, Taxation and Business Stratergies
University of Delhi
Gurugram, Haryana12.2020
Skills
- Attention to detail
- Team management
- Data analysis
- Account management
- Project management
- Legal compliance
- Client relationship management
- Process optimization
- Documentation management
- Cost analysis and savings
- Operational efficiency
- Performance tracking
- Operations management
Accomplishments
- Best Performing CRM Manager of the Quarter Q2 FY 2021-22 at Square Yards
- Highest deal closing, employee of the year 2018-19, at MAC Realty; At MAC Realty
Hobbies and Interests
- Research on new technologies
- Gardening
- Learning and adapting new skills & technologies
- Reading intellectual books/articles
- Watching Sci-Fi Videos & Podcasts
Timeline
Assistant Manager of Operations
Airplaza Retail Holdings Pvt. ltd.
07.2023 - Current
Client Cordinator
Themis Technologies
11.2022 - 07.2023
Cutomer Relationship Manager
Square Yards Pvt. Ltd.
12.2020 - 10.2022
Business Development Executive
MAC Realty Services
05.2018 - 12.2020
Bachelors in Commerce (B.Com) - Business Management, Taxation and Business Stratergies
University of Delhi
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