MANISHA Masoan
Product Technical Lead
Pathankot
Summary
Dynamic IT professional with 15+ years of experience spanning software development, QA leadership, and technical consulting. Proven expertise in leading cross-functional teams, driving delivery excellence, and building scalable systems across banking and retail domains. Adept at requirement analysis, end-to-end testing strategy, and mentoring teams to successful project outcomes. Recognized for zero-defect deliveries and CSR leadership.
Overview
19
19
years of professional experience
Work History
Software Consultant
Xformics India
02.2022 - 06.2025
- Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers.
- Served as technical expert on products at press events and conferences.
- Designed, tested, installed and monitored new systems.
- Offered software-related technical support through various communications channels.
IBM Sterling OMS
Lululemon
03.2022 - 01.2023
- - Supported platform team on purge configurations across environments
- - Led code revamp projects and bug fixes on the payment module
- - Implemented JUnit test cases with Mockito
- - Developed AES-based property key encryption
- Internal Projects (January 2023 – Present)
- - Built full-stack networking application using Spring Boot, React JS, and PostgreSQL
- - Created wireframes in Figma and developed UI screens
- - Designed microservices for user and post management
- - Configured OMS modules including payments, reverse logistics, pricing, and promotions
- Recognition: Emerging Star Award (CSR Initiative)
Teacher
WhiteHat Jr
10.2019 - 02.2022
- - Taught programming and guided students in real-world projects
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Product Testing Lead
EdgeVerve (Infosys Subsidiary)
08.2015 - 12.2018
- - Led QA team for Finacle product
- - Developed automation scripts using Tosca
- - Owned release activities and mentoring
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Product Technical Lead
Infosys
09.2013 - 07.2015
- - Led Finacle upgrade (10.x to 11.x)
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Provided educational expertise and mentoring to junior team members.
Product Technical Analyst
Infosys
09.2009 - 11.2011
- - Improved frontend performance and scalability
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Performed root cause analysis for recurring incidents to develop long-term resolutions that prevented future occurrences.
Senior Software Engineer
Infosys
06.2008 - 08.2009
- - Worked on Finacle Retail Loans module
- Enhanced software functionality by identifying and resolving complex technical issues.
- Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
- Streamlined development workflows to increase team efficiency and reduce time spent on repetitive tasks.
Software Engineer
Infosys
04.2007 - 06.2008
- - Worked on backend/frontend enhancements
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Developed reusable components that significantly reduced development effort on multiple projects.
Trainee
Infosys
08.2006 - 03.2007
- - Completed training in SDLC and programming
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
Education
Bachelors in Information Technology -
Guru Nanak Dev University
Amritsar 09-2003
Skills
Languages: Java, Java 8 (Functional Programming), C, C, SQL
Web & UI: React JS, React Native, HTML, CSS, JavaScript, Nodejs
Websites
AWARDS & RECOGNITION
- Emerging Star Award – Xformics (2023), - Zero Defect Delivery – Infosys, - Mentorship Recognition – Infosys
CORE COMPETENCIES
Leadership, Agile/Scrum, Stakeholder Management, Risk Handling, Team Mentorship
Timeline
IBM Sterling OMS
Lululemon
03.2022 - 01.2023
Software Consultant
Xformics India
02.2022 - 06.2025
Teacher
WhiteHat Jr
10.2019 - 02.2022
Product Testing Lead
EdgeVerve (Infosys Subsidiary)
08.2015 - 12.2018
Product Technical Lead
Infosys
09.2013 - 07.2015
Product Technical Analyst
Infosys
09.2009 - 11.2011
Senior Software Engineer
Infosys
06.2008 - 08.2009
Software Engineer
Infosys
04.2007 - 06.2008
Trainee
Infosys
08.2006 - 03.2007
Bachelors in Information Technology -
Guru Nanak Dev University