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Open to workDesired start date: Open to discussion
Open To Work
Manisha Naik
Strategic Thinker | Partnerships | Fintech, Payments & SAAS Leader
Mumbai
Work Preference
Summary
Highly skilled and enthusiastic professional with over 19 years of relevant work experience managing all strategic tie-ups including corporate brands, banks. Successfully setting up of operational process for on-boarding and thereby managing the relationship. Develop wireframes for setting up of CRM/analytical dashboards. Planning marketing tactics for driving customers/revenue. Contribute to high-volume medical practices by providing exceptional customer service.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
19
19
years of professional experience
Work History
Director - Baking Alliances
Razorpay Payments Private Limited
12.2018 - 04.2026
- Started with a Senior Manager profile at erstwhile Ezetap Mobile Solutions, gradually moving upwards to become a Director, developing high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Oversee and manage a banking and sales portfolio of approximately 100 crore.
- Improved project efficiency with strategic planning, project prioritization, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies, preventing a business impact of 20 Cr annually.
- Secured key partnerships worth that contributed to the company's overall growth strategy by timely project delivery, significantly reducing time to market for new initiatives
- Increased market share by venturing into an innovative business model, generating ancillary revenue of 5 Cr per annum.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
Sr. Manager - Bank Alliance & Relationship
Innoviti Payments Solutions Pvt. Ltd.
11.2017 - 12.2018
- Relationship Management
- Handling the Banking & Channel portfolio of ~15 crores. Key Banks include prominent names like HDFC, SBI, AMEX, AXIS, YES bank. Channel Partners include India Transact, NPCI, Loylty Rewardz
- Revenue Growth
- Thorough market research to identify potential for selling additional products over 1.2 lakh POS terminals
- Such additional products encompass enablement of Dynamic Currency Conversion (DCC), EMI solution, Aggregator model, UPI etc
- Achievements
- Enablement of JCB & China UPI for NPCI across 40,000 terminals
- Closure of Business relationship and commercial with some of the partners and alliances at significantly higher rate that existing or proposed initially
- This is achieved through intense negotiation highlighting additional mutual business benefits
AVP - Strategic Alliances & Partner Management
The Mobile Wallet India Pvt. Ltd.
09.2015 - 08.2016
- Acquisition & Relationship Management
- Responsible for building relationship and on-boarding merchants from across the categories, both offline and online
- Managing the complete on-boarding process along with a team of 3 members Devise customized commercial model for smooth partner on-boarding Identify areas of improvement and drive internal processes to achieve the improvement leading to efficient servicing of alliance
- Achievements
- On-boarded and managed 1,500 outlets of retail merchants: Provogue, TBSE, Goli Vada Pav, Torqus, Soham Spa, Bachelors
Regional Head - Partnership Management
Loylty Rewardz Management Pvt. Ltd.
05.2010 - 02.2015
- Relationship Management
- Managed a Team of 1 Senior Manager and 3 Managers for Key Accounts across West and South India Handled a portfolio of 5.2 crores for the flagship loyalty program FreedomRewardz & Max Get More across categories:
- Electronics – Reliance Digital, CROMA, The MobileStore, UniverCell
- Apparels - Raymonds, Pothys, Gini & Jony, Bombay High, Mufti, Kalanikethan Jewels & Textiles
- Jewellery – GRT Jewellers, Malabar Gold, ORRA, P.N. Gadgil, Waman Hari Pethe, TBZ
- Home Furnishing – Godrej Interio
- Devise new marketing offers, joint marketing activity plans and execution to increase sales Responsible for revenue growth from the existing accounts and achieving profitability and increased sales growth
- Billing targets, Invoice collections and periodic
- Achievements
- On-boarded strategic accounts - PINE LABS & FIRST DATA IMS with over 2.5 lakhs POS terminals at one go
- Generated ancillary revenue - 2% of the overall portfolio annually Managed to sustain & renew relationship with each partner at 95% success rate
Manager Media Sales
SpaceandPeople India Pvt. Ltd.
09.2009 - 03.2010
- Acquisition & Relationship Management
- Responsible for Space selling of PAN India Malls and Corporate Parks for BTL activities
- Market research for potential retail clients across Home Furnishing, Automobile, Tours & Travel, FMCG categories
- Design and execute campaigns in co-ordination with Event Agencies, Malls and client
- Achievements
- Generated highest revenue, 35% of quarterly sales and revenue
Assistant Manager - Channel Relationship Officer
Paytronic Network Pvt. Ltd.
06.2007 - 04.2008
- Managing a team size of 4 tele callers, handling 350 distributors
- Ensure smooth delivery of the services to the end customers - merchants
- Responsible for designing CRM and ensure accurate data entry and record of market queries
- Monitoring TAT for query resolution & timely upload of marketing schemes/promotions/contests MIS generation, periodic performance analysis
Education
Diploma - IT Engg.
01-2007
Secondary Certification - Science
01-2004
SSC - undefined
01-2002
Skills
Partnerships and Alliances
Relationship Management
Team collaboration & management
Service Orientation
Problem-solving
Time management
Analytical Thinking
Strategic Planning
Timeline
Director - Baking Alliances
Razorpay Payments Private Limited
12.2018 - 04.2026
Sr. Manager - Bank Alliance & Relationship
Innoviti Payments Solutions Pvt. Ltd.
11.2017 - 12.2018
AVP - Strategic Alliances & Partner Management
The Mobile Wallet India Pvt. Ltd.
09.2015 - 08.2016
Regional Head - Partnership Management
Loylty Rewardz Management Pvt. Ltd.
05.2010 - 02.2015
Manager Media Sales
SpaceandPeople India Pvt. Ltd.
09.2009 - 03.2010
Assistant Manager - Channel Relationship Officer
Paytronic Network Pvt. Ltd.
06.2007 - 04.2008