Manisha Pal

Experienced manager with over 15 years of expertise in L&D, payroll & benefits administration, team leadership, and process optimization within fast-paced APAC environments. Proven ability to manage comprehensive payroll operations end-to-end, ensuring strict compliance with statutory requirements while enhancing operational efficiency. Expert in navigating the complexities of defined benefit plans and guiding teams to deliver high-quality results with agility. Strong track record in providing strategic operational support, leading complex projects from conception to completion, and driving continuous process improvements. Committed to cultivating strong relationships with stakeholders and rigorously managing Service Level Agreements (SLAs) to maintain exceptional service standards. Skilled in workshop management, client engagement, stakeholder management, process optimization, and operational governance. Proven track record of driving high NPS scores, delivering international programs, improving invoicing efficiency, and implementing client retention initiatives. Adept at leading teams, enhancing service delivery, and achieving measurable business outcomes.

• Flex Your Creativity – FocusU Academy
• Agile Scrum Master, Product Owner & Agile Fundamentals – Udemy
• Confidence & Self-Esteem: Confident Body Language – Udemy
• Six Sigma White Belt & Yellow Belt – AIGPE

• Active involvement in CSR initiatives, including planning and execution.
• Personal interests: Reading, meditation (Heartfulness Institute), inspirational content, spending time with children.