manisha pardhi

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained up-to-date knowledge of product and service changes.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Educated customers on use of banking website and mobile apps.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Monitored and verified suspicious activity on customer accounts.
• Cross-sold credit cards, loans and other bank products.