Manisha Patil
Pune
Work Preference
Summary
Experienced Bank Cluster Manager with a proven track record of successfully leading and managing teams to achieve exceptional results. A highly effective communicator with the ability to cultivate strong relationships with clients, stakeholders, and team members. Proficient in implementing strategic initiatives and streamlining operations to enhance productivity and maximize profitability. Demonstrated expertise in analysing market trends, mitigating risks, and identifying growth opportunities to drive business success. Possess excellent leadership and mentoring abilities, empowering individuals to reach their full potential and contribute to the overall organizational objectives. Committed to delivering superior customer service and maintaining high standards of professionalism. Adept at leveraging industry knowledge and market insights to make informed decisions and drive sustainable growth. Industrious Cluster Manager ICICI Bank with vast history of processing payments and managing funds. Applies communication and problem-solving skills to develop resolutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cluster Sales Manager
Piramal Capital and Housing Finance Ltd
06.2024 - Current
- Handling Pune Bibwewadi Branch MSME Lending LAP
- Handling Bibwewadi Branch with 4 SM for Piramal Finance LAP/ SBL Product.
- Handling all Retail DSA / Corporate DSA/ CSC Centre and open market Sourcing for LAP and SBL Product for Pune Baramati, Daund.
- For Pune Cluster, monitoring, assessing, and evaluating LAP/ SBL Proposals in line with financial targets, for MSME lending LAP and SBL Product, and pivoting operational strategies to improve sales and E2E turnaround times for Sourced Business.
- Supported all regional stakeholders at the opening with merchandising, recruitment, and marketing.
- Worked with front line management and supervisors to identify staff skill shortages and implement appropriate training programs.
- Developing, implementing, and conducting new sales associates training programme and leading sales, training, initiative to enhance sales performances with CSC/ DSA and agents.
- Supervising, coaching, and developing service sales and all stakeholders.
National Key Account Manager
DTDC EXPRESS LTD
01.2024 - 06.2024
- Provided one-to-one staff coaching and mentoring, nurturing confidence and ability to achieve brand goals like Mercedes Benz India Ltd, Skoda, Bajaj Group, Wipro Ltd, SBI Group, Yes Bank, HP, Cummins.
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Tracked and analysed key account trends, identifying opportunities for growth and eliminating potential threats.
- Delivered daily staff briefings on productivity and sales targets, coaching staff to deliver KPIs.
- Led by example in providing customers with faultless care and service, from initial greeting to closing high-value sales.
- Monitored sales teams productivity and morale, inspiring and motivating to maintain first-class store service.
- Managed staff performance reviews, documenting progress and room for growth to aid continual improvement.
Cluster Manager
ICICI Bank Ltd
07.2023 - 12.2023
- Handling team of VRM Unit at Ghansoli Mumbai 6-unit managers and 56 Members Team for Virtual Relationship Management Team.
- VRM units was responsible for Selling Bank Products to all Bank Inhouse Customers for Personal Loan/Gold Loan/ Home Loan / LAP / Gold Bond/ Investment and TP Insurance Products like Term Plan, Health Insurance.
- Assisted in ICICI Bank's Panel Recruitment Drive in Maharashtra ROMG Unit by directing recruitment strategy and helping Bank to achieve desired Manpower for all locations.
- Managed day-to-day operations of 4 regions Maharashtra North, South, Nagpur & Central for all Unsecured & Secured Loans and TP Products & Liabilities & MSME Lending (Personal Loan, Auto Loan, Home Loan, Gold Loan, Gold Bond, Kisan Credit Card and Insta Loan).
- Monitoring, assessing, and evaluating KPIs in line with financial targets, pivoting operational strategies to improve sales and E2E turnaround times.
- Provided merchandising, recruitment, and marketing support to all regional stakeholders at the opening.
- Worked with Line management and Supervisor to identify staff skill shortages and implement appropriate training programmers.
Senior Manager
HDFC Bank Ltd
02.2008 - 06.2023
- For 15 years, consistently met or exceeded sales targets by implementing rewards systems within the sales team.
- Handling 28 units Team members for 3 Unit Manager for HDFC Virtual Relationship Manager Team handling Bank Prime /Classic portfolio for 8 years.
- Product handled in HDFC Bank Personal Loan/ Auto Loan / Credit Card/ Gold Loan/ /Insurance / Home Loan/ Digital Channel Leads management Team for 8 years.
- Ensured sales team members remained on track to meet targets, provided additional training where needed, and monitored day-to-day tasks.
- Achieved business growth by driving sales creatively and controlling costs.
- Analysed profitability and key performance indicators to increase revenue.
- Hired, coached, and trained staff, monitored performance, and offered mentoring to junior team members.
- Developed and shared best practices across the company to align with objectives and quality standards as per RBI Guidelines and Bank VRM Etiquette and policies.
- Coached and trained various team members in 16 years span.
- Analysed customer data to identify opportunities and improve relationships.
- Fostering positive relationships with customers to maximise satisfaction, retention, and experience.
- Training employees on optimal processes and the use of equipment to boost department productivity.
- Provided leadership to develop business plans and promote organisational vision.
Sales Manager
Kotak Mahindra Bank Ltd
06.2007 - 02.2008
- As a sales manager handling a 10-member team focused on unsecured products (Salaried Person Loan/Business Loan) on a PL (Personal Loan) revenue model, your responsibilities likely included a blend of leadership, strategy, sales execution, and compliance.
- Managed high-value relationships with retail DSAs to drive business growth, consistently meeting monthly KPIs and expanding the regional customer base.
- Working as part of the Retail Asset Team and handling all and Personal Loan logins and disbursement processes.
- Managing a team of eight members responsible for the retail asset business within the branch.
Relationship Manager
UTI Bank (AXIS Bank Ltd)
06.2006 - 05.2007
- Working as part of the Retail Asset Team and handling all Retail Asset Home Loan and Personal Loan logins and disbursement processes.
- Served as a Direct Sales Representative for Axis Bank Limited for a period.
- Managing a team of eight members responsible for the retail asset business within the branch.
TEAM LEADER
DCB BANK LTD
04.2004 - 05.2005
- Worked for the sales department for all secured and non-secured products like PL SEPL.
- Liaised with potential customers to determine needs and provide recommendations.
- Working as part of the Retail Asset Team and handling all Retail Asset Home Loan and Personal Loan logins and disbursement processes.
- Served as a Direct Sales Representative for DCB Bank Limited for a period of time.
- Managing a team of eight members responsible for the retail asset business within the branch.
Tele Sales Executive
American Express
10.2001 - 09.2003
- Telesales for American Express Credit card and Personal Loan / Business Loan for 2 years.
- Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets.
Education
Master of Business Administration - FINANCE
NIBM
Chennai, TN01.2008
Bachelor of Commerce - Banking & Finance
Symbiosis
Pune01.2001
Skills
- Presentations and proposals
- Data analysis
- Data cleansing
- Data mapping
- Building data reports
- Report generation
- Cross report analysis
- Social media proficiency
- Brand-building strategies
- Business development
- Market analysis
- Competitive analysis
- Hiring management
- Training management
- Team management
- Sales techniques
- Communication skills
- Salesforce CRM
- Business planning
Affiliations
- AMFI Certified
- IRDA Certified
Certification
- Six Sigma Yellow Belt
- ADCA Certified CDAC 2001
Timeline
Cluster Sales Manager
Piramal Capital and Housing Finance Ltd
06.2024 - Current
National Key Account Manager
DTDC EXPRESS LTD
01.2024 - 06.2024
Cluster Manager
ICICI Bank Ltd
07.2023 - 12.2023
Senior Manager
HDFC Bank Ltd
02.2008 - 06.2023
Sales Manager
Kotak Mahindra Bank Ltd
06.2007 - 02.2008
Relationship Manager
UTI Bank (AXIS Bank Ltd)
06.2006 - 05.2007
TEAM LEADER
DCB BANK LTD
04.2004 - 05.2005
Tele Sales Executive
American Express
10.2001 - 09.2003
Bachelor of Commerce - Banking & Finance
Symbiosis
Master of Business Administration - FINANCE
NIBM
Interests
- Reading Books, Epics
- Travelling
- Driving