MANISHA PATTNAIK

1. Customer Interaction
- Interact with customers to understand their requirements for annual health checkups.
- Provide information about available health checkup packages, pricing, and appointment scheduling procedures.
2. Appointment Scheduling
- Coordinate with healthcare providers or hospitals to schedule appointments for customers.
- Ensure that appointments are booked at convenient times for customers and that they align with their preferences.
3. Documentation and Record Keeping
- Maintain accurate records of customer information, including contact details, health checkup preferences, and appointment schedules.
- Ensure that all necessary documentation, such as consent forms and health history questionnaires, are completed and filed appropriately.
4. Follow-up and Reminders
- Follow up with customers to confirm their appointments and provide any necessary reminders or instructions.
- Address any concerns or questions raised by customers regarding their health checkups.
5. Coordination with Healthcare Providers
- Collaborate with healthcare providers to ensure smooth execution of health checkups.
- Communicate any special requirements or preferences of customers to healthcare providers to enhance their experience.
6. Quality Assurance
- Ensure that the booking process complies with relevant regulations and standards related to healthcare services.
- Monitor customer feedback and satisfaction levels to identify areas for improvement in the booking process.

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Provided product price information to customers.
• Managed customer relations through communication and helpful interactions.

• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• Work strategically - carrying out necessary planning in order to implement operational changes
• Draw up client contracts - depending on the size of company, this task may be completed by someone else or agreements may not be as formal.

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Seek out the appropriate contact in an organisation
• Generate leads and cold call prospective customers
• Meet with customers/clients face to face or over the phone
• Foster and develop relationships with customers/clients.