MANISHA R
Bangalore
Summary
Resourceful Escalation Specialist recognized for high productivity and efficient task completion. Specialized skills include conflict resolution, customer relationship management, and process improvement. Excel in communication, adaptability, and problem-solving to effectively manage escalations and ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Support Representative
Tech Mahindra
Bangalore
02.2023 - 12.2024
- Handled escalated customer service issues with professionalism and empathy.
- Identified opportunities to improve customer experience and suggested changes accordingly.
- Implemented process improvements for more efficient handling of customer queries.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Advisor(Customer Support)
[24]7.ai
09.2022 - 01.2023
- Handling calls and resolving issues
- Maintaining set parameters and targets
- Resolving customer queries on a daily basis
Education
Bachelor of Engineering - Electronics And Communications Engineering
New Horizon College Of Engineering
Bengaluru 07-2022
Intermediate - PCMB
SRV HI-TECH Matric Hr. Sec School
Rasipuram 03-2017
Matric - PCMB
Sri Vijay Vidhyashram Matric (BOYS) Hr. Sec School
Dharmapuri 04-2015
Skills
- Critical Thinking
- Active listening
- Excellent communication
- Teamwork
- De-escalation techniques
- Alchemy Supervisor
Disclaimer
I hereby declare that all the information provided is accurate to the best of my knowledge.
Projects Certifications
- Luggage security alarm using application of Logic gates, Hardware project, 2018
- Car parking system using VLSI, Software project, 2019
- Theft alert system over a voice call using Arduino, Hardware project, 2021
- Online Workshop on Practical Approach on Internet of Things, Certification, 03/01/21
- Smarter way to get into Core Industries Introduction to VLSI Domains, Certification, 12/01/20
- Workshop featuring applications of Industrial automation using Robotics, Certification, 11/01/19
Languages
English
Proficient
C2
Tamil
Proficient
C2
Malayalam
Proficient
C2
Hindi
Intermediate
B1
Timeline
Customer Support Representative
Tech Mahindra
02.2023 - 12.2024
Advisor(Customer Support)
[24]7.ai
09.2022 - 01.2023
Bachelor of Engineering - Electronics And Communications Engineering
New Horizon College Of Engineering
Intermediate - PCMB
SRV HI-TECH Matric Hr. Sec School
Matric - PCMB
Sri Vijay Vidhyashram Matric (BOYS) Hr. Sec School
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