Manisha Rahal

Summary

Dynamic Lead Flight Attendant at Indigo Airlines with proven expertise in customer service and effective team leadership. Successfully resolved passenger conflicts and medical emergencies, ensuring safety and comfort onboard. Skilled in aligning with organizational values while enhancing sales and passenger safety management, contributing to a seamless travel experience.

Overview

years of professional experience

Work History

Lead Flight Attendant

Indigo Airlines

11.2017 - Current

Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Resolved passenger conflicts and medical emergencies during flights.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Ensured safety and comfort of customers onboard aircraft.

Education

Diploma in Aviation And Customer Service. -

Frankfinn Institute

Gurgaon, India

High School Diploma -

Rotary Public School

Gurgaon, India

Skills

Proficient in team dynamics
Good communicator
Customer service proficiency

Aligning with organizational values
Passenger safety management

Languages

English

Bilingual or Proficient (C2)

Hindi