Manisha Rawtiya

Redesigning process using lean technique using VSM , Problem solving exercise Involving in the correspondence of capital market and identification of improvement areas

Process Mapping as per BPM2.0standard to identify risk activities for capital markets

Mentored Project for six sigma GB/BB Lead the development of KPI dashboard to identify process improvements across ASIA ( Sri Lanka, Philippines, India – Chennai , Trivandrum Work rom home model for the entire RRD from the continuous improvement perspective including identification of metrics, automation and tools identification across the 3 Sites Mentored the implementation of the QMS 2.0 across the vertical assigned for Chennai Location Part of the the verification of KPI across the assigned vertical as part of the Annual appraisal exercise

Headed the quality continuous improvement projects for all 3 locations to GB/BB (Chennai, Bangalore and Salem) Saved around 70 lakhs of INR financial savings by mentoring projects which includes admin projects for transportation, electricity saving and quality improvement target projects. Communication to the stakeholder, process owner, champion regarding the status and risk mitigating challenges faced by the BPE Team for completion of projects Development a for ideation portal for the organization Time and Motion study for the entire organization Mentored and part of the idea generation portal development Developed and improved the six sigma templates, training material , and laid the six sigma structure for all the site location Ideation portal creation and part of idea generation team for the entire organization .

Plan and led process improvement project with the Lean transformation deployment in Admin and banking processes. Helped with the robotics activities by identification of theprocesses where automation can happen, process mapping activities, analysis of waste with admin and finance processes. Project management includes planning governance structure, planning project schedules and studying change management. Project Undertaken – Lean transformation of admin and finance teams, where saved around 2.5 FTE out of 16work by using robotics and lean practices.

Mentored 72 Lean six sigma green belt trainee and facilitated 26 lean six sigma improvement projects of saving of more than 5 million with BPCL (Bharat Petroleum Co Ltd). Facilitated process improvement in the company across various departments of operation, procurement, IT, finance and operation Single point of contact for the entire stakeholder including process owners, senior management, project team leaders and the QM department of the company to ensure successful completion of the project

Maintaining of tracker related to transitions .Helped with the robotics activities by identification of the processes where automation can happen, process mapping activities, (Saved around 0.5 FTE from a process). Did the ground work and develop test cases for full-fledged implementation of robotics. Mentored green belt project for the procurement team (Shipping line and charges) and saved around 2 million dollars by analyzing cost. Validated and built the repository of the six sigma and improvement projects Analyzing the risk management activities of transition activities and raising the red flag to global teams to ensure smooth transitions of work from off shore to India.

Conduct Audit as per schedule and training on internal audit Follow the Auditors for audits and NC closure. Metric and models for projects/departments based on Org. Quality Objective and support root cause analysis.

Establishment of Quality assurance Document. Aligning resources, establishing a team for both QC and QA.Managing quality teams, SLA adherence, for individual teams. Manage the quality assurance for both the voice and transactional part of the business. Document creation for the individual process includes SIPOC, Level 3 Process maps, SOPS and all process related documents as required as per company norms.

eered the execution of an onsite project with LA Deloitte Office involving: Understanding the records management, archival process & report structures and successfully transitioning them from Deloitte USA to India and understanding the CSAT requirement and presenting it as Case Study to the US Office Detroit. Prepared SOPs, Process Maps using Visio and Quality Checklist and Analysis of the training need and maintaining Training Calendar as per the mandatory number of learning hours required by Deloitte and establishing the learning path for the team. B U S I N E S S A N A L Y S T

May 2006 ‐ July 2007 Prepared various reports using excel and SAS. Analyzed the reports and presented the findings to the client involved. Used tools as Multiple Regression, Box Plots and Histograms to analyze client data.

2004-2006

Extensive checks for documents required are as per as the company norms; escalated any issues that arose during the process. Rendered extensive assistance to the Risk Manager for month end reporting, preparing commentaries and reporting on all risk related issues. Trained and mentored quality for new joined associate and did quality checks and audits done.

Successfully resolved all account related queries of customers over the phone. Developed & maintained strong relations with key accounts

March 2004 ‐ January 2006 Extensive checks for documents required are as per as the company norms; escalated any issues that arose during the process. Rendered extensive assistance to the Risk Manager for month end reporting, preparing commentaries and reporting on all risk related issues. Trained and mentored quality for new joined associate and did quality checks and audits done.