Manisha Rohilla
Summary
Service Coordinator
IT - Service Delivery
Overview
A logical thinker and problem solver who can successfully operate in a dynamic environment. Having outstanding analysis talents with 4 years of experience with reputed IT Company Karvy Innotech Ltd. (Formerly known as HCL Services Ltd.) as a MIS.
Now working on TVS electronic as a MIS.
SKILL OVERVIEW
Documentation
Data Management
Ability to work under pressure
Escalation handling
Planner
Time management skill
Problem Solving
Overview
8
8
years of professional experience
Work History
Service Coordinator, IT - Service
Karvy Innotech Ltd, HCL Services Ltd
01.2012 - 11.2019
Service Coordinator
Karvy Innotech Ltd
- Is specialized in providing clients with 360-degree IT solutions
- Responsible for coordinating, monitoring and improving the service activities of the organization
- Answering email queries accurately and consistently
- Preparing MIS on Daily / Weekly & monthly Basis
- Generating & maintaining day to day MIS Data
- Maintaining records (Like – Call reports/ Agreements / Project SOW / Vendor Records) -
- Preparation of reports as per requirement
- RCA for loopholes
- Dedicated to finishing projects by or even before the set deadline/SLA
- Ability to work for long hours and deliver results within reasonable timeframe to ensure internal client satisfaction
- SLC call planner and call closer
- Technical Expertise
- Knowledge of C and C++
- Microsoft Office
- 1 Year diploma in computer science ( Hartron )
Education
TH - undefined
DAV PUBLIC SCHOOL CBSE
Diploma in CSE - undefined
Timeline
Service Coordinator, IT - Service
Karvy Innotech Ltd, HCL Services Ltd
01.2012 - 11.2019
Service Coordinator
Karvy Innotech Ltd
TH - undefined
DAV PUBLIC SCHOOL CBSE