MS Excel
Manisha Sharma
Data Analyst
New Delhi
Summary
Detail-focused Data-Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Associate/Data Analyst
Fidelity International Pvt Ltd
8 2022 - Current
- Utilized in-depth analysis and creative problem solving to troubleshoot reporting issues.
- Produced quality reports formatted in compliance with data quality standards.
- Identified issues, analyzed information and provided solutions to problems.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Participated in requirements meetings to understand business needs.
- Utilized data visualization tools to effectively communicate business insights.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Designed custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives.
Senior Analyst/Software Engineer
Capgemini Technology Services India Limited
04.2021 - 08.2022
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Used statistical methods to analyze data and generate useful business reports.
- Developed tables, views and materialized views using SQL.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Discovered root causes of problems and identified appropriate solutions.
- Analyzed unstructured information to derive key insights.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Prepared variety of different written communications, reports and documents.
MIS Analyst
Amartech Convergence Pvt. Ltd
09.2018 - 03.2021
- Outlined MIS upgrade roadmap, analyzed protocols and ordered corrective actions to elevate performance.
- Used MS Excel and Power BI to input, analyze and model data.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.
- Determined data retention parameters based on organizational requirements.
- Planned and led administration of management information system for achieving threshold-level performance.
- Led system training and onboarding to meet information retention policy and government regulatory guidelines.
- Tracked different data metrics daily and organized for reporting purposes.
- Supervised audit processes to address non-compliance and vulnerabilities.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Customer Care Manager
Anand Motors Pvt. Ltd
03.2018 - 08.2018
- Created customer support strategy for team of 5 to increase customer retention by 7%.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Managed department call volume and coordinated department schedules to maximize coverage during peak hours.
- Maintained client files records of client interactions, client notes, and other information.
Education
Master in Tourism Administration -
Lucknow University
BBA -
Lucknow University
Skills
Business Analysis
Data Visualization and Presentations
Data Analysis
SQL
Data Cleaning
Analytical Problem Solving
Report Writing
Software
Power BI
MS Office
SQL(queries)
Python
Macros
Timeline
Senior Analyst/Software Engineer
Capgemini Technology Services India Limited
04.2021 - 08.2022
MIS Analyst
Amartech Convergence Pvt. Ltd
09.2018 - 03.2021
Customer Care Manager
Anand Motors Pvt. Ltd
03.2018 - 08.2018
Senior Associate/Data Analyst
Fidelity International Pvt Ltd
8 2022 - Current
Master in Tourism Administration -
Lucknow University
BBA -
Lucknow University
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