MANISHA SHARMA
Bangalore,KA
Summary
A strategic leader with over 27 years of experience, including 15 years in Product & Project Management, Technology Landscape, Business Management & Transformation, and Stakeholder Management across IT Solutions, GDS, Airlines, and Travel Agencies. Passionate about driving business transformation and delivering innovative solutions, I specialize in leading cross-functional teams, optimizing processes, and delivering projects that exceed expectations. My expertise spans across Agile-Scrum Product Development Methodologies, project documentation, and leading product delivery cycles while ensuring business objectives are consistently met. I am adept at improving delivery models through tool implementation, process automation, and architectural evaluation, leading to scalable and efficient operations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Product Manager / Scrum Master / Project Manager
Coforge Technologies
08.2018 - Current
- Spearheaded Agile and SAFe methodologies for multiple projects, streamlining Software Development Life Cycle (SDLC) processes, and enhancing efficiency
- Led product and project delivery for Travel domain solutions, developing migration strategies, and ensuring product scalability
- Oversaw end-to-end delivery, from requirement analysis to final product implementation, ensuring high-quality standards and stakeholder satisfaction
- Directed cross-functional teams, managing daily operations, resource allocation, and ensuring timely delivery aligned with business goals
- Client: Amadeus Technologies (BLR), Sabre Technologies (BLR), British Library (LON), HAUFE Umantis (FRA)
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Drove innovation within product line, identifying and pursuing opportunities for new features and enhancements.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Improved stakeholder satisfaction with regular sprint reviews and updates on project progress.
- Monitored and tracked project progress to support timely completion.
- Wrote, updated and maintained project documentation.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Product Manager
Sabre Technologies
12.2009 - 04.2018
- Led over 50+ projects in GDS and Airlines, including INFINI, Abacus, and Sabre systems, implementing innovative solutions to optimize ticketing, airline operations, and pricing strategies
- Collaborated with international teams in Dallas, London, Singapore and India, ensuring successful project execution across global accounts
- Provided functional leadership, mentored teams, and ensured project alignment with business needs, quality standards, and time constraints
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed stakeholder expectations effectively throughout the entire product development process.
Senior Executive / Travel Counselor
Interglobe Technologies, Abacus Distribution Systems, Sharp Travels, Cox & Kings
12.1995 - 12.2009
- Managed domestic and international travel services, including reservations, visa/passport services, and fare calculations for airlines such as United Airlines
- Implemented airline-specific systems in Abacus Distribution Systems to enhance operational efficiency and customer satisfaction
Education
French Language - French Language And Literature
Alliance Francaise
Delhi12-1995
Fares & Ticketing Course - Fare & Ticketing
SITA Academy
Delhi, India10-1994
Bachelor of Arts - Economics
Delhi University
Delhi07-1993
Skills
- Agile Product Development
- Product Management
- Process Optimization
- Stakeholder Engagement
- Cross-Functional Leadership
- Risk Management Proficiency
- Business Process Optimization
- Client Engagement Strategies
- Project Documentation Management
- Strategic Roadmap & Planning
- JIRA Proficiency
- Collaborative Team Coordination
- Experience with Confluence
- SharePoint Collaboration Tools
- Swagger
- Postman
- Altova XML Spy
- Splunk Proficiency
- Waterfall Development Approach
- Agile Methodologies Expertise
- Documentation: Functional Requirement Document (FRD), User Guide, Release Notes, Developer Admin Guide
- Travel Industry Knowledge
Certification
- Certified Scrum Product Owner (CSPO) - Scrum Alliance
- SAFe 6 Agilist - SAFe Institute
- SAFe Scrum Master 6.0 - SAFe Institute
- SAFe Project Manager/Product Owner (PMPO 6.0) - SAFe Institute
- Project Manager Upskilling Program - QAI
- CBAP & PMP Preparation Course - 35 PDUs
- Certified in FARES & TICKETING - SITA Academy
Accomplishments
- Product & Project Leadership, Managed and delivered multiple high-profile projects across Amadeus Technologies, Sabre Technologies, and Haufe Umantis.
- Excellence in Agile Delivery, Successfully led Agile product deliveries, optimized timelines, and exceeded client expectations.
- Recognition & Awards
- Received multiple Pat on the Back and Keep it Up awards for exceptional project delivery at Coforge Technologies.
- Customer's Choice Award (2019) for HAUFE Umantis account.
- Excellence Award (2011) for outstanding project performance at Sabre Technologies.
Education And Language Skills
- English, Hindi, French
Timeline
Product Manager / Scrum Master / Project Manager
Coforge Technologies
08.2018 - Current
Product Manager
Sabre Technologies
12.2009 - 04.2018
Senior Executive / Travel Counselor
Interglobe Technologies, Abacus Distribution Systems, Sharp Travels, Cox & Kings
12.1995 - 12.2009
French Language - French Language And Literature
Alliance Francaise
Fares & Ticketing Course - Fare & Ticketing
SITA Academy
Bachelor of Arts - Economics
Delhi University
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