Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manisha Sharma

Gurgaon

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Supply Chain Analyst

Becton Deckinson
Gurgaon
09.2021 - Current
  • Performed data entry into the company's ERP system as required for processing customer orders.
  • Created reports on the status of existing orders, invoices, shipping documents and other related documents.
  • Maintained accurate records of all customer orders in the company's CRM system.
  • Collaborated with accounting team on billing activities associated with completed orders.
  • Monitored incoming emails for inquiries about product availability or changes and cancellations in existing orders.
  • Reviewed customer orders to ensure accuracy of product specifications, pricing and delivery dates.
  • Worked closely with warehouse personnel during peak periods to ensure that all orders are shipped out on time.
  • Developed processes for order management and worked with internal stakeholders to ensure compliance.
  • Processed returns and refunds according to established guidelines.
  • Generated monthly performance metrics on order fulfillment rates and communicated results to senior management team.
  • Maintained a library of documents related to the various aspects of the supply chain system.
  • Developed SOPs for all supply chain-related processes including material sourcing, order processing and logistics management.
  • Reviewed invoices submitted by vendors for accuracy prior to payment being issued.
  • Coordinated with freight forwarders to ensure timely shipment of cargo as per customer requirements.
  • Prepared documents such as Letters of Credit, Bills of Lading, Certificate Of Origin.

Export Executive

A2Z Filtration Specialities Pvt. Ltd
Gurgaon
05.2018 - 02.2020
  • Kept accurate records of all orders placed throughout the day.
  • Managed logistic operations for pre-shipment and post-shipment, ensuring timely coordination with liners and CHAs for efficient goods clearance.
  • Managed follow-up on export documentation to ensure compliance and timely processing.
  • Responded to customer enquiries promptly, ensuring accurate information and maintaining high satisfaction levels.
  • Ensured timely payment follow-ups to maintain seamless export operations.
  • Dispatched post documents to customers promptly upon receipt of Bill of Lading, ensuring seamless communication.
  • Managed order follow-up processes to enhance efficiency in export activities.
  • Compiled daily reports detailing live order status to enhance operational transparency.

Foreign Trade Analyst

Citibank
Gurgaon
05.2017 - 04.2018
  • Analyzed and interpreted documents such as letters of credit, bank guarantees, and export/import documentation to ensure compliance with international trade regulations.
  • Coordinated with customers to ensure accurate and timely completion of required documentation.
  • Created and enforced compliant processes and procedures for all import/export activities, maintaining alignment with global trade standards.
  • Reconciled unmatched entries to ensure accuracy in financial records.
  • Followed up on overdue import/export bills, ensuring timely resolution of document discrepancies.
  • Managed the timely resolution of queries and maintained diligent follow-up on documentary exceptions in foreign trade operations.
  • Optimized transaction processing to consistently meet turnaround time requirements.

Education

Bachelor of Commerce - Commerce

Rajasthan University
Jaipur

Master of Business Administration - Finance and Marketing

Singhania university
Jaipur, RJ

Skills

  • Multitasking
  • Issue identification and resolution
  • Team collaboration
  • Analytical problem-solving
  • Customer satisfaction
  • Inventory management
  • Professional demeanor
  • Order management
  • Document compliance
  • Logistics coordination
  • Performance metrics
  • Vendor management
  • Shipping documentation
  • Customer service
  • Supply chain planning
  • ERP systems proficiency
  • Cost reduction strategies
  • Problem solving
  • Attention to detail
  • Financial reconciliation
  • ERP systems
  • CRM systems

Languages

German
First Language
German
Beginner
A1

Timeline

Supply Chain Analyst

Becton Deckinson
09.2021 - Current

Export Executive

A2Z Filtration Specialities Pvt. Ltd
05.2018 - 02.2020

Foreign Trade Analyst

Citibank
05.2017 - 04.2018

Bachelor of Commerce - Commerce

Rajasthan University

Master of Business Administration - Finance and Marketing

Singhania university

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Manisha Sharma