Manisha Sharma
Gurgaon
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Supply Chain Analyst
Becton Deckinson
Gurgaon
09.2021 - Current
- Performed data entry into the company's ERP system as required for processing customer orders.
- Created reports on the status of existing orders, invoices, shipping documents and other related documents.
- Maintained accurate records of all customer orders in the company's CRM system.
- Collaborated with accounting team on billing activities associated with completed orders.
- Monitored incoming emails for inquiries about product availability or changes and cancellations in existing orders.
- Reviewed customer orders to ensure accuracy of product specifications, pricing and delivery dates.
- Worked closely with warehouse personnel during peak periods to ensure that all orders are shipped out on time.
- Developed processes for order management and worked with internal stakeholders to ensure compliance.
- Processed returns and refunds according to established guidelines.
- Generated monthly performance metrics on order fulfillment rates and communicated results to senior management team.
- Maintained a library of documents related to the various aspects of the supply chain system.
- Developed SOPs for all supply chain-related processes including material sourcing, order processing and logistics management.
- Reviewed invoices submitted by vendors for accuracy prior to payment being issued.
- Coordinated with freight forwarders to ensure timely shipment of cargo as per customer requirements.
- Prepared documents such as Letters of Credit, Bills of Lading, Certificate Of Origin.
Export Executive
A2Z Filtration Specialities Pvt. Ltd
Gurgaon
05.2018 - 02.2020
- Kept accurate records of all orders placed throughout the day.
- Managed logistic operations for pre-shipment and post-shipment, ensuring timely coordination with liners and CHAs for efficient goods clearance.
- Managed follow-up on export documentation to ensure compliance and timely processing.
- Responded to customer enquiries promptly, ensuring accurate information and maintaining high satisfaction levels.
- Ensured timely payment follow-ups to maintain seamless export operations.
- Dispatched post documents to customers promptly upon receipt of Bill of Lading, ensuring seamless communication.
- Managed order follow-up processes to enhance efficiency in export activities.
- Compiled daily reports detailing live order status to enhance operational transparency.
Foreign Trade Analyst
Citibank
Gurgaon
05.2017 - 04.2018
- Analyzed and interpreted documents such as letters of credit, bank guarantees, and export/import documentation to ensure compliance with international trade regulations.
- Coordinated with customers to ensure accurate and timely completion of required documentation.
- Created and enforced compliant processes and procedures for all import/export activities, maintaining alignment with global trade standards.
- Reconciled unmatched entries to ensure accuracy in financial records.
- Followed up on overdue import/export bills, ensuring timely resolution of document discrepancies.
- Managed the timely resolution of queries and maintained diligent follow-up on documentary exceptions in foreign trade operations.
- Optimized transaction processing to consistently meet turnaround time requirements.
Education
Bachelor of Commerce - Commerce
Rajasthan University
JaipurMaster of Business Administration - Finance and Marketing
Singhania university
Jaipur, RJSkills
- Multitasking
- Issue identification and resolution
- Team collaboration
- Analytical problem-solving
- Customer satisfaction
- Inventory management
- Professional demeanor
- Order management
- Document compliance
- Logistics coordination
- Performance metrics
- Vendor management
- Shipping documentation
- Customer service
- Supply chain planning
- ERP systems proficiency
- Cost reduction strategies
- Problem solving
- Attention to detail
- Financial reconciliation
- ERP systems
- CRM systems
Languages
German
First Language
German
Beginner
A1
Timeline
Supply Chain Analyst
Becton Deckinson
09.2021 - Current
Export Executive
A2Z Filtration Specialities Pvt. Ltd
05.2018 - 02.2020
Foreign Trade Analyst
Citibank
05.2017 - 04.2018
Bachelor of Commerce - Commerce
Rajasthan University
Master of Business Administration - Finance and Marketing
Singhania university
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