MANISHA SINHA
Mumbai
Summary
Customer support specialist with a strong background in problem-solving and communication. Enhanced customer satisfaction through effective interactions and timely resolutions. Committed to delivering exceptional service while focusing on continuous improvement and adaptability.
Overview
1
1
Certification
Work History
Associate - Customer Support
Tech Mahindra
Mumbai
2023 - 2023
- Provided support via calls, chats, emails for share market queries, ensuring clarity and customer satisfaction.
- Communicated accurate, timely information with an empathetic approach while adhering to guidelines.
- Managed interactions by tagging and escalating queries to facilitate smooth resolutions and enhance customer satisfaction.
Customer Support Associate
Accenture solutions Pvt. Ltd
Mumbai
2019 - 2020
- Moderated content in Queue to cleanse search engine data per standards, enhancing user experience by removing irrelevant content from platform.
- Prepared and sent MOM signoff after each meeting from Analysts and Leads, ensuring clear communication by cascading updates to entire team.
- Maintained daily transaction documentation using MS Office tools, ensuring accuracy and accessibility for all team members.
Jr. Accountant
Gaurav Battery and Tyres / Karisma Batteries
Mumbai
2017 - 2018
- Ensured compliance with tax laws by accurately preparing tax returns and ensuring timely tax payments, while maintaining meticulous financial records and ensuring financial integrity.
- Prepared detailed financial reports using Excel, managing emails and quotations to streamline financial operations.
- Managed Tally software for sales, purchase, payment, receipts, contra, and reconciliation entries, ensuring accuracy and compliance with financial regulations.
Education
Higher Secondary School Certificate (HSC) -
SMT. T. S. BAFNA JR COLLEGE OF ARTS & COM
Mumbai02.2017
Bachelor of Commerce (B.Com) -
Ghanshyamdas Saraf College
Mumbai06.2013
Secondary School Certificate (SSC) -
NAVJIVAN VIDYALAYA HIGH SCHOOL
Mumbai06.2010
Skills
- Proficient in basic computer skills
- Experienced in working with Tally software
- Successfully completed presentations and skits
- Customer service
- Customer support
- Problem solving
- Team collaboration
- Adaptability
- Verbal communication
Certification
TALLY, 05/01/17
Hobbies and Interests
- Reading Story Books
- Listening to music
- Writing stories
Personal Information
- Date of Birth: 04/11/96
- Gender: Female
- Nationality: Indian
- Marital Status: Un-married
Languages
- Marathi
- Hindi
- English
- Marathi
- Hindi
Timeline
Associate - Customer Support
Tech Mahindra
2023 - 2023
Customer Support Associate
Accenture solutions Pvt. Ltd
2019 - 2020
Jr. Accountant
Gaurav Battery and Tyres / Karisma Batteries
2017 - 2018
Higher Secondary School Certificate (HSC) -
SMT. T. S. BAFNA JR COLLEGE OF ARTS & COM
Bachelor of Commerce (B.Com) -
Ghanshyamdas Saraf College
Secondary School Certificate (SSC) -
NAVJIVAN VIDYALAYA HIGH SCHOOL