Manisha Srilekha
Summary
Experienced Salesforce Developer with over nine years in customizing Salesforce solutions and leading technical projects. Specializes in Salesforce Sales Cloud, Service Cloud,Financial Service Cloud and Apttus CPQ. Proven track record in designing innovative solutions that improve operational productivity and user experience. Adept at managing complex projects, mentoring junior consultants, and integrating Salesforce with various systems.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Technical Consultant
Salesforce
Hyderabad
10.2023 - Current
- Worked on Financial Services Cloud for a retail bank.
- Enhanced Customer Data Integration: Unified customer data into Customer 360 by eliminating reliance on external systems, leveraging FSC standard and custom objects to streamline data loading into Salesforce.
- Developed Case Creation and Closure screens with Omniscripts, improving efficiency in case handling.
- Created and customized milestones using Apex to automate task triggering based on completion dates, enhancing project workflow.
- Worked on Lightning Web Components - to show Customer Information on Case record.
- Worked on creating a custom object to assess a case resolution.
- Analyzed client requirements to tailor Salesforce tools, enhancing client satisfaction and system effectiveness.
- Conducted quality assurance reviews of developers' work and provided actionable feedback to improve code quality and adherence to best practices.
- Mentored junior consultants on project methodologies and Salesforce application usage.
- Worked with mulesoft to send notifications to third party systems.
- Utilized a mock framework in test classes to ensure 90% coverage while adhering to apex coding standards.
Engineering Lead
Persistent Systems
05.2021 - 07.2023
- Led a team of 5 developers, coordinating daily client updates to ensure project alignment and satisfaction.
- Received multiple awards and client appreciation for delivering impactful results throughout tenure.
- Designed and developed a custom application with Apttus CPQ using Apex Classes, Triggers, VF Pages, Flows, Process Builders.
- Designed and developed custom objects, fields, picklists, page layouts, workflows, approval processes, validation rules, tabs, and reports to enhance system functionality.
- Created Custom User Interface using Visual force pages in Lightning which improved user experience by 90% and streamlined workflow process.
- Implemented Pricing functionality using Split Cart Functionality.
- Utilized Apttus custom settings to optimize Cart and Catalog page configurations.
- Built Category hierarchies, Bundles, Option Groups, Price lists, Price List Items, Price Matrices, Product attributes & Constraint rules.
- Executed code commits to GitHub using VS Code to facilitate deployment processes.
- Use of Data loader for insert, update and bulk import or export of data from Salesforce.com and also to read, extract and load data from comma separated values (CSV) files.
Application Development Analyst
Accenture
01.2020 - 05.2021
- Designed and developed Apex classes, controller classes, extensions, batch and scheduled Apex classes, test classes, and triggers to meet diverse functional needs.
- Developed Apex classes, triggers, Visualforce pages, SOQL queries, and configurations based on requirements to support application functionality.
- Collaborated on asset-based ordering and callback class project tasks to enhance order management functionality.
- Well Versed with the functionality and implementation of Apttus CPQ-Order Management.
- Worked on building Products, Catalogs, Category hierarchies, price lists, Price rulesets and Price Matrices.
- Hands-on experience on LWC components.
- Used tools like Visual Studio Code & Source Tree using GIT and Copado for committing changes and deployment.
Application Development Analyst
Accenture
02.2018 - 12.2019
- Sought ways to utilize SFDC for process improvement and productivity enhancements, recommending solutions to facilitate rapid organizational scaling.
- Gained knowledge on Apttus CPQ functionality and implemented the process of configuring the products to create the order in Quote/Proposal Object.
- Trained and Certified on Apttus CPQ 201.
- Develop, maintain, create, and improve validation rules, custom workflows, Visualforce pages, Apex customizations, custom objects, fields, and formulas.
- Worked on Apex classes, Triggers and VF pages as per the requirements.
- Provided technical assistance and end-user troubleshooting for bug fixes and enhancements, ensuring user satisfaction and effective issue resolution.
- Proactively engage in communicating with the clients and users across the world.
- Provided solutions to many critical issues and gained client's and user's satisfaction.
- Recommended enhancements and modifications to improve system performance and reporting capabilities, contributing to overall operational efficiency.
- Trained new resources in the team and guided them in solving the issues.
- Overseeing End to End process of the application with respect to End user experience.
- Involved in requirements gathering and analysis for Quotation management tool with the onsite team.
- Involved in setting up field level access for each custom object created based on the user's role and profile within the organization.
- Worked with Apttus team to fulfill the product gaps.
- Generated the test scenarios and carried out Unit testing for various business scenarios.
- Resolved critical issues in SIT and UAT from the functional standpoint.
- Using defect management tool like Service Now to track defects, provide root cause analysis, fix them and bring them to closure.
- Working in tandem with functional analysts from client side and reviewing and designing business processes.
Application Development Associate
Accenture
02.2017 - 01.2018
- Coordinated with business analysts, developers, and project managers to gather requirements and customize Salesforce.com CRM solution, enhancing its full functionality.
- Designed and developed Custom objects, page layouts, custom tabs, and custom settings.
- Developed security features including roles, profiles, OWD, permission sets, sharing rules, objects, custom fields, validation rules, record types, page layouts, and email templates to ensure data protection.
- Developed Approval Process and Workflows.
- Implemented data management processes using Data Loader and Data Import wizards to streamline data handling.
- Analyzed requirements for projects to ensure effective implementation.
Trainee
Accenture
11.2016 - 01.2017
- Developed CRM application on Salesforce platform to enhance client relationship management.
- Conducted research to support strategic initiatives and client solutions.
- Assisted teams with project coordination and documentation processes.
- Facilitated meetings and prepared agendas for project discussions.
Education
Bachelor of Engineering - Mechanical Engineering
University College of Engineering, Osmania University
Hyderabad01-2016
Intermediate - MPC
SRI NARAYANA JR. COLLEGE
Khammam01-2012
Skills
- Salesforce customization
- Salesforce administration
- Apex Programming
- Apttus CPQ
- Lightning Web Components
- SOQL & SOSL
- CI & CD
- Agentforce
- Client communication
- Problem solving
- Training and mentoring
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified Agentforce Sales Consultant
- Salesforce Certified Agentforce Service Cloud Consultant
- Salesforce Certified Agentforce Experience Cloud Consultant
- Salesforce Accredited Agentforce Financial Services Professional
- Salesforce Certified AI Associate
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Omnistudio Developer
- Salesforce Certified Javascript Developer
- Apttus CPQ 201 - Conga
Honors And Awards
- Bravo- Individual Awards - Persistent Systems, 02/23
- Bravo - Team Awards - Persistent Systems, 09/22
Timeline
Senior Technical Consultant
Salesforce
10.2023 - Current
Engineering Lead
Persistent Systems
05.2021 - 07.2023
Application Development Analyst
Accenture
01.2020 - 05.2021
Application Development Analyst
Accenture
02.2018 - 12.2019
Application Development Associate
Accenture
02.2017 - 01.2018
Trainee
Accenture
11.2016 - 01.2017
Bachelor of Engineering - Mechanical Engineering
University College of Engineering, Osmania University
Intermediate - MPC
SRI NARAYANA JR. COLLEGE