Manisha Suvarna

I excelled as a Customer Support Executive at Teleperformance, consistently earning high praise and achieving top guest feedback ratings. Recognized for my dedication to excellence, I was promoted to Call Quality Analyst within three months, where I maintained high standards and achieved excellent quality scores. My ability to transition smoothly and contribute to team success underscored my commitment to service and continuous improvement

• Supported KYC processes for prospective and existing customers.
• Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
• Adjusted end-to-end KYC process needs to align with workforce capabilities.
• Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.

I began my journey at Treebo Hotels as an Online Travel Agent Executive, focusing on reviews management. Within a year, I earned a promotion to L2 Executive. Currently, I excel as a Guest Escalation Executive, specializing in handling VIP and frequent guests, as well as corporate clients. Recently, my dedication and performance were recognized with the prestigious 'Guardian of the Values' award from Treebo, highlighting my commitment and impact within the organization