Manisha Umbarkar

• Handle customers from post sales stage till handover of the property, collect documents, cheque or any other paperwork on behalf of the company or the client.
• Accountable for managing the post sales operations till handover and customer satisfaction monitoring.
• Customer Satisfaction Results.
• Single point contact for customers with regard to any documentation, queries or requirements.
• Monitor accurate and timely sales documentation - E.g. – Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
• Closely Monitor Project Wise(ERP system) – Collection, Complaint Resolution, Feedback / Query Resolution.
• Preparation of MIS - Monthly Sales Reports, Collections, Feedback.
• Coordination with Marketing, Sales, Legal, Banks, Finance & Engineering for handling customer issues, if any.
• Updating the customers regarding the new launches.
• Internal & External Interactions Internal: Legal Team, Finance Team, Engineering, Marketing and Sales External: Customers, Bankers and Brokers.
• Was Handling HR department which includes all HR related activities like checking monthly salary statement and helping in salary processing, Maintaining leave records, helping in completing the exit formalities, coordinating with Mediclaim company, PF &ESIC agent for renewals, claim payments, incorporating & deleting names of the employees, Issuing salary slips. Working on ERP- to upload all the details of the employees including Salary Structure.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.

• Taking new Bookings & Entering & Updating in the system.
• Preparing Allotment Letters/ Earnest Money Receipts.
• Co- ordination with customers for the further process upto possession.
• Replying to customers through mails, phone for solving any queries.
• Co-ordinating with the bank for the required paper work and for disbursal of the loan.
• Preparing Agreements, Co-ordinating for Registration and post Registration.
• If Bank Loan – NOC letter / Demand Letter to be sent.
• Co-ordination with the Engineering dept. for any internal changes in the flat.
• Co-ordination with the A/cs dept. for clearance of the Flat cost.
• Completing the possession formalities & handling over possession to the customer.
• Sending the maintenance bills till the society is handed over.

• Entering new Booking and working on SAP Systems in Sales Module for all transactions.
• Preparing Allotment Letters & Earnest Money Receipts.
• Sending the Payment Schedule to the customer of new bookings done.
• Demand Letters on completion of every slab.
• First Reminder Letters if payment exceed the time limit & Phone calls for Payments outstanding and further delay in payments issuing interest letters.
• Checking the possession dates, agreement dates & parking.
• Follow-up with customer for executing Stamp duty & Registration.
• Preparing Agreements & Coordinating with the customers for signing the Agreements.
• Attending to Ad calls and noting the description in the Response Sheet.
• Handling over the possession after coordinating with the A/cs. dept.
• Issuing Key handover memo, Possession Letters, Parking letters & Club membership cards.

• Placing order of the items which are out of stock with the foreign companies.
• Preparing the price revision sheet for the items which are due and sending mail for amendment.
• After amendment see whether the stock is despatched with the spares department.
• Working in tally by making entries of the dispatches and to check the stock status.
• Assist in the planning and preparation of meetings, conferences and conference telephone calls.
• Preparing Outstanding statements of the companies and keep a track record and co-ordinate with the concern company for releasing the payments at the earliest.
• Hotel Bookings, tracking room availability on the basis of reservations and informing Directors about room revenue and occupancy.

Handling incoming calls of the customers

Explaining them the products features

Taking and executing Orders