Manisha Yadav
Yamuna Nagar
Summary
Experienced customer support executive with proven track record of delivering exceptional service and resolving complex customer issues. I aim to leverage my problem solving abilities and extensive knowledge of support technologies to enhance customer satisfaction and contribute to the success of a forward thinking organization.
Overview
2
2
years of professional experience
Work History
CUSTOMER RESOLUTION SPECIALIST
CONCENTRIX CORPORATION
08.2022 - Current
OLA Ticketing Process
Managed to solve problems that may arise by responding to messages.
- Handling ticket queries and helping customers in booking OLA rides
- Assisting customers with billing issues as well as payment arrangements
- Allocating refunds and payments into customer's account while complying with company's specification
Live Chat Support- Escalation Agent
ZOMATO
Zomato Live Chat Support - Escalation Agent
Engage with customers per day via the live messaging system and resolve 90% of the queries
- Handle inbound message queries from customers via live chat platform
- Assist customers with order queries, billing and payment issues
- Maintain Refund quality and customer service standard
Intership
TIMES OF INDIA
June 2019 - July 2019
Roles and Responsibilities:
- Solid annual subscriptions.
- Collected the data of customers.
- Coordinated with the newly joined officials of the company
- Competition Analysis
- Maintain the relationship with old customers and reaching out to new customers.
Education
MASTER'S IN BUSINESS ADMINISTRATION -
TIMT, KURUKSHETRA UNIVERSITY
07-2020
BACHELOR'S IN COMMERCE -
KURUKSHETRA UNIVERSITY
06-2018
Skills
- MS Excel
- MS Power point
- MS Word
- Zomato Lifeline Dashboard
- Zendesk
Accomplishments
- Performer of the year- for exemplary performance
- Monthly RNR Award
- Reward point as a token of appreciation for good work
- Won TOI Raffle Contest for selling highest subscriptions
- Won gold medal for achieving highest sales in the first week of an internship.
Timeline
CUSTOMER RESOLUTION SPECIALIST
CONCENTRIX CORPORATION
08.2022 - Current
Live Chat Support- Escalation Agent
ZOMATO
Intership
TIMES OF INDIA
MASTER'S IN BUSINESS ADMINISTRATION -
TIMT, KURUKSHETRA UNIVERSITY
BACHELOR'S IN COMMERCE -
KURUKSHETRA UNIVERSITY
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