Manisha Yogi
Delhi
Summary
11years of experience with a strong foundation ,consistent academic records with zeal to learn new concepts quickly and apply innovative ideas for achieving best results. Highly Motivated, self starter with a passion to succeed and a good team player.
“Whereas goodness makes greatness teachable, greatness makes goodness touchable."
"Service of Humanity is service to God".
Overview
12
12
years of professional experience
Work History
Software Engineer II
Zscaler
05.2013 - Current
- Web2.0 and Cloud Apps control on application of certain policies
- Work with QA automation testing to improve Zscaler cloud's content classification accuracy and reliability across releases and updates
- Handling PCS and Non-PCS customer escalations through Jira.
- Contribution towards ZSC-PRI-CAT services and ELA services
- Protect users and data from security threats
- Proficient in analyzing Analyze web traffic going through Zscaler and conducting research to check web content is mailicous or non malicious
- Proficiency in handling Federal and EMEA Customers
- Analyzed Top miscellaneous URLs by transaction count across all Zscaler clouds and contributed on classification
- Contributed on PCS-PAID and PCS-EVAL customers
- Scripting and automation of content classification workflow
- Handling Customer escalation and contributed towards URL filtering over Zscaler clouds
- Improve existing URL and web content classification.Analyze uncategorized content and improve coverage
- Managed a team of 10 number of employees in Cyber and Data Protection department to achieve goal.
- Contributed to reducing system downtime by 25% through effective troubleshooting and debugging
- Enhanced team's development practices, cutting down code review times by 20%.
CRM
TATA DOCOMO
10.2012 - 05.2013
- Experienced in Broadband to Dial up conversion
- Worked on CRM and on Remedy Portal
- Handling Complaints of Customers like plan change, billing issue, disconnection of account
- Raising waiver request.
Education
BTECH -
Punjab Technical University
Skills
- Team Management
- Team Building
- Time Management
- ISQTB
- Microsoft Office
- Python
- Linux
- Data Mining
- Url Filtering
- Jira
- Team Management
- Quality Analysis
- Software Testing
- Selenium
- Problem Solving
Languages
Hindi
First Language
English
Elementary (A2)
A2
Punjabi
Elementary (A2)
A2
Accomplishments
- Achieved Bravo Award for Outstanding contributions to the business.
- Achieved 10 Year Service Award in Appreciation of Outstanding Service and Dedication to Zscaler .
Affiliations
- Active volunteer of Sant Nirankari Mission (SNM).
- Participated in various cultural activities at different levels.
- Participated in different social activities such as blood donation camps, cleanliness drives.
- Won first prize in Declamation contest organized by SNM.
- Won first prize in Declamation contest organized in +2 in S.A.S Academy.
- Active member of I.E.T. Bhaddal Technical club 'AZTECH'.
- Active member of Cultural Committee in 'Zscaler'.
- Participated in Nirankari Youth Symposium(NYS) at Haryana,Punjab and Himachal Pradesh.
- Participated in Nirankari Sewadal Symposium(NSS) in New Delhi.
- Participated in Nirankari Sewadal Training Camp in New Delhi.
Timeline
Software Engineer II
Zscaler
05.2013 - Current
CRM
TATA DOCOMO
10.2012 - 05.2013
BTECH -
Punjab Technical University