Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Manisha Yogi

Delhi

Summary

11years of experience with a strong foundation ,consistent academic records with zeal to learn new concepts quickly and apply innovative ideas for achieving best results. Highly Motivated, self starter with a passion to succeed and a good team player.

“Whereas goodness makes greatness teachable, greatness makes goodness touchable."

"Service of Humanity is service to God".

Overview

12
12
years of professional experience

Work History

Software Engineer II

Zscaler
05.2013 - Current
  • Web2.0 and Cloud Apps control on application of certain policies
  • Work with QA automation testing to improve Zscaler cloud's content classification accuracy and reliability across releases and updates
  • Handling PCS and Non-PCS customer escalations through Jira.
  • Contribution towards ZSC-PRI-CAT services and ELA services
  • Protect users and data from security threats
  • Proficient in analyzing Analyze web traffic going through Zscaler and conducting research to check web content is mailicous or non malicious
  • Proficiency in handling Federal and EMEA Customers
  • Analyzed Top miscellaneous URLs by transaction count across all Zscaler clouds and contributed on classification
  • Contributed on PCS-PAID and PCS-EVAL customers
  • Scripting and automation of content classification workflow
  • Handling Customer escalation and contributed towards URL filtering over Zscaler clouds
  • Improve existing URL and web content classification.Analyze uncategorized content and improve coverage
  • Managed a team of 10 number of employees in Cyber and Data Protection department to achieve goal.
  • Contributed to reducing system downtime by 25% through effective troubleshooting and debugging
  • Enhanced team's development practices, cutting down code review times by 20%.

CRM

TATA DOCOMO
10.2012 - 05.2013
  • Experienced in Broadband to Dial up conversion
  • Worked on CRM and on Remedy Portal
  • Handling Complaints of Customers like plan change, billing issue, disconnection of account
  • Raising waiver request.

Education

BTECH -

Punjab Technical University

Skills

  • Team Management
  • Team Building
  • Time Management
  • ISQTB
  • Microsoft Office
  • Python
  • Linux
  • Data Mining
  • Url Filtering
  • Jira
  • Team Management
  • Quality Analysis
  • Software Testing
  • Selenium
  • Problem Solving

Languages

Hindi
First Language
English
Elementary (A2)
A2
Punjabi
Elementary (A2)
A2

Accomplishments

  • Achieved Bravo Award for Outstanding contributions to the business.
  • Achieved 10 Year Service Award in Appreciation of Outstanding Service and Dedication to Zscaler .

Affiliations

  • Active volunteer of Sant Nirankari Mission (SNM).
  • Participated in various cultural activities at different levels.
  • Participated in different social activities such as blood donation camps, cleanliness drives.
  • Won first prize in Declamation contest organized by SNM.
  • Won first prize in Declamation contest organized in +2 in S.A.S Academy.
  • Active member of I.E.T. Bhaddal Technical club 'AZTECH'.
  • Active member of Cultural Committee in 'Zscaler'.
  • Participated in Nirankari Youth Symposium(NYS) at Haryana,Punjab and Himachal Pradesh.
  • Participated in Nirankari Sewadal Symposium(NSS) in New Delhi.
  • Participated in Nirankari Sewadal Training Camp in New Delhi.

Timeline

Software Engineer II

Zscaler
05.2013 - Current

CRM

TATA DOCOMO
10.2012 - 05.2013

BTECH -

Punjab Technical University

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Manisha Yogi