Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MANISHA PHATANGARE

MANISHA PHATANGARE

Thane

Summary

To serve a company where the spirit of work and innovation is encouraged, so that i can grow as a person, as an employee and as a professional. I want to be an asset to my employer by contributing to its value streams and to be involved as a part of the team that dynamically works towards the welfare of the organisation

Overview

3
3
Languages
15
15
years of professional experience

Work History

Service Request Validation & Rejection Executive

Reliance PPM Services Ltd
01.2019 - Current
  • Reviewed and validated service requests from internal teams, ensuring accuracy and completeness to facilitate effective processing.
  • Identified valid and invalid service requests using defined guidelines, maintaining consistency in the validation process.
  • Rejected incomplete, duplicate, or non-compliant requests, providing clear remarks to enhance understanding and future compliance.
  • Provided feedback to advisors on valid rejection cases to guide next steps.
  • Verified customer information using JioAssist to support correct request handling.
  • Generated reports on request status, rejection reasons, and processing metrics.
  • Applied VLOOKUP functions to automate data retrieval and improve accuracy and efficiency.
  • Used VLOOKUP in Microsoft Excel to retrieve and match data across files.

Senior Executive

Wipro LTD
04.2017 - 11.2019
  • Analysed issues and identified risks, drafting practical solutions to minimise potential impacts.
  • Managed customer concerns, escalating major issues to supervisor for swift resolution.
  • Managed live chat inquiries, providing timely and accurate responses to customer queries to enhance satisfaction levels.
  • Resolved customer queries using clear communication and step-by-step instructions.
  • Recorded customer interactions using CRM software, enhancing personalised communication for future engagements.
  • Built expert knowledge of company products and services to accurately answer customers' queries.

E-Mail Process

Enxt Financial Ltd
05.2013 - 06.2014
  • Answered customer queries, providing product information and outlining clear next steps.
  • Provided accurate responses to customers using supplied product information.
  • Managed escalation emails, promptly notifying supervisors to facilitate resolution.
  • Handled customer emails, logging key details to ensure timely follow-up.

Back Office

Jyotipriyaa Inc
08.2011 - 04.2013
  • Managed billing section to streamline customer payments and ensure accurate transaction balancing at checkout.
  • Generated customer bills based on order details to support timely payment processing.
  • Recorded daily counts using tally application to ensure accuracy and facilitate effective review of data.

Education

BSC IT -

State Board
Mumbai, MH
01-2012

HSC -

Maharashtra State Board
01-2008

S.S.C -

Maharashtra State Board
01-2006

Skills

  • Service request validation
  • Customer relationship management
  • Data analysis

Languages

Hindi
Proficient
C2
Marathi
Proficient
C2
English
Proficient
C2

Timeline

Service Request Validation & Rejection Executive

Reliance PPM Services Ltd
01.2019 - Current

Senior Executive

Wipro LTD
04.2017 - 11.2019

E-Mail Process

Enxt Financial Ltd
05.2013 - 06.2014

Back Office

Jyotipriyaa Inc
08.2011 - 04.2013

BSC IT -

State Board

HSC -

Maharashtra State Board

S.S.C -

Maharashtra State Board
MANISHA PHATANGARE