Manisha R Matai
Resrvation Associate
KANPUR
Summary
Professional with strong background in reservation systems and customer service. Skilled in handling bookings, managing schedules, and addressing customer inquiries with efficiency and accuracy. Adept at using technology to streamline processes and enhance client experiences.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Reservation Associate
Rastafari Travel Solutions LLP
07.2024 - Current
- Streamlined reservation processes for improved accuracy and guest experience.
- Contributed to increased bookings by promoting hotel services and special offers during interactions with guests.
- Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Supported front desk operations as needed during peak periods or staffing shortages.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
Artist Manager
Sand Artist Manisha Swarnkar
01.2022 - 03.2024
- Supported artist goals with corresponding action plans and timelines.
- Streamlined communication between artists, agents, and producers for more efficient collaboration.
- Collaborated with public relations teams, secured press coverage that boosted overall brand visibility.
Home Tutor
Independant
04.2017 - 03.2022
Education
M.Com - Marketing
CSJM University
Kanpur, U.P05.2019
B.Com - Marketing
CSJM University
Kanpur, U.P05.2017
12th - Accounts, Economics and Business Studies
Dr. Soney Lal Patel See. Sec. School
Kanpur04.2014
Skills
Customer engagement
PMS software for reservations
Customer reservations
Sales
Customer service
Reservation management
Verbal and written communication
Professionalism
Interpersonal communication
Interests
Singing
Reading
Timeline
Reservation Associate
Rastafari Travel Solutions LLP
07.2024 - Current
Artist Manager
Sand Artist Manisha Swarnkar
01.2022 - 03.2024
Home Tutor
Independant
04.2017 - 03.2022
B.Com - Marketing
CSJM University
12th - Accounts, Economics and Business Studies
Dr. Soney Lal Patel See. Sec. School
M.Com - Marketing
CSJM University
Extra-Curricular Activities
Student Coordinator of Discipline Committee, Jagran College of Arts, Science & Commerce, Actively participated in various inter school extracurricular activities as well as inter college exhibitions, activities and sports.
Personal data processing
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