Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Manish Bhardwaj

Manish Bhardwaj

Service Enginner
Bangalore

Summary

Having experience with Fortune 500 organizations and prestigious startups like Mphasis, Goldman Sachs, BankBazaar, Groupon, Dunzo and Zoom Video Communication
Product development with strong project management skills to meet compelling deadlines.
Involved in Production Support, Application Support, Application support Analyst as well as Development. Familiar with L3, TECH & Developer profile.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Service Engineer

Zoom Video Communications Pvt Ltd
Bangalore
05.2021 - Current
  • Work closely with developers, QA and end users to resolve issues and make system improvements.
  • Experience being Subject Matter Expert in multiple zoom products for all Premier customer
  • Monitor, analyze, and troubleshoot problems, providing code fixes and conducting thorough testing.
  • Tested customer samples, designed testing concept and presented solutions to the organization
  • Development of Google Vacation calendar for India and US team
  • Troubleshooting various Zoom integration with a third party, calendar, and LTI systems
  • Performed troubleshooting and repair for complex SDK, MSDK issues.
  • Worked closely with Product Owners, Business Analysts and Systems Analysts & CSM's to determine and document Systems impacts and support requirements.
  • Create, develop, and utilize application monitoring solutions to improve application availability and performance in production

<p>Dunzo<br /></p> <p></p>

Product Solution Engineer
05.2020
  • Exposure on the Supply side Advertising.
  • Interact & collaborate with Publishers/App Developers for integrating our APK.
  • Resolve any Technical issues during integration or post integration.
  • Point-of-Contact to communicate with stakeholders in assessing business impact and make recommendations for technical solutions/ implementation.
  • Managed over 50 production issues per day for different customers.
  • Support project team in activities for system migration to AWS

<p>Groupon</p>

Production Service Engineer 2
07.2019 - 11.2019
  • Debugging JAVA codes and rails scripts for various reporting needed or migrating bulk creative to new Implementation if needed.
  • Involved in Bug Fixing and Enhancement of the required merchants.
  • Working as part of a team, which may be established purely for a particular project to write a specific section of the program.
  • Good understanding of AGILE framework and working in agile methodology

<p>BankBazaar</p> <p></p>

Application Developer
05.2018 - 06.2019
  • Working on Production Support and resolving the Tickets.
  • Involved in Bug Fixing and Enhancement of the Financial Services.
  • Develop test plans and cases, as well as, the technical and functional documentations according to the adopted methodologies.
  • Troubleshooting experience using browser developer tools.
  • Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience using Linux/Unix OR Microsoft Server Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease Excellent written and verbal communication skills

<p>Goldman Sachs &Co</p> <p></p>

Contingent Employee TECH
12.2017 - 04.2018
  • Production Support for the  Project Reconciliation.
  • Provided reviews, estimates for SRS tickets ensuring quality, accuracy and resolving.
  • Responsible for compiling and submitting an error report for management each week.
  • Monitoring servers and log files.
  • Setup the Harmony environment and responsible for JIRA, Paverec.

<p>Mphasis</p> <p></p>

Delivery Associate Software Engineer
06.2015 - 10.2017
  • Worked for Client HPE on HPE3PAR product on Disaster Recovery Project at Client Location
  • Involved in R&D for HPE3PAR.
  • Worked on Internal Project of Mphasis M-Track as Developer and provided Production Support for the same.
  • Involved in Fedex project as Application Support, L3.

Education

BPUT
08.2010 - 05.2014

Pursuing Post Graduate Program in Devops (Edureka) - Devops

Purdue University
Bangalore
08.2022 - Current

Skills

    Product Development/Support/OS

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Certification

AWS Certified Solution Architect

Timeline

Pursuing Post Graduate Program in Devops (Edureka) - Devops

Purdue University
08.2022 - Current

AWS Certified Solution Architect

08-2022

Service Engineer

Zoom Video Communications Pvt Ltd
05.2021 - Current

Dunzo

Product Solution Engineer
05.2020

Groupon

Production Service Engineer 2
07.2019 - 11.2019

BankBazaar

Application Developer
05.2018 - 06.2019

Goldman Sachs &Co

Contingent Employee TECH
12.2017 - 04.2018

Mphasis

Delivery Associate Software Engineer
06.2015 - 10.2017

BPUT
08.2010 - 05.2014

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Manish BhardwajService Enginner