Manish Gurung
Dhading
Summary
Experienced Assistant Manager adept at ascending in positions. Proficient in sales, personnel management, accounting, and inventory management. Committed to comprehensive understanding of company products and services to enhance customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager Reservations
St Regis Mumbai
Mumbai
05.2023 - Current
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Reservation Executive
Fairfield By Marriott Kolkata
Kolkata
02.2021 - 04.2023
- Maximized revenue by turning simple inquiries into reservations.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Collaborated with Front Office department personnel to convey guest needs and achieve smooth arrivals.
- Documented all customer and booking information in Software.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided customers with information about availability and pricing.
- Collaborated with various departments personnel to convey guest needs and achieve smooth arrivals.
- Resolved various issues and discrepancies for customers.
- Worked closely with front desk to achieve full occupancy of property.
- Handled billing information over phone.
- Handled reservations and answered questions from interested patrons for busy 182-room hotel.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Reservation Associate
Courtyard By Marriott Gurugram
Gurugram
11.2018 - 02.2021
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled reservations and answered questions from interested patrons for busy 198-room hotel.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Front Desk Agent
Ramada Resort Kumbhalgarh
Kumbhalgarh
09.2017 - 09.2018
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Resolved customer complaints promptly and courteously.
- Ensured that all safety regulations were followed according to company standards.
- Assisted with luggage handling for incoming guests.
Hotel Intern
Citrus Hotel Goa
Goa
01.2017 - 07.2017
- Assisted in the daily operations of the hotel, including checking guests in and out, handling reservations, and answering questions from guests.
- Provided customer service to guests by responding to inquiries regarding services offered at the hotel.
- Ensured that all areas of the hotel were clean and well-maintained according to standards set by management.
- Organized and maintained guest records, such as room assignments and billing information.
- Handled cash transactions accurately and responsibly while adhering to established procedures.
- Greeted guests upon arrival and provided them with directions or information about local attractions.
- Supported front desk staff during peak hours by providing additional assistance when needed.
Education
Diploma - Hotel Management
Radiance Institute of Management And Studies
DehradunSecondary School - General Studies
Army School Clement Town
DehradunHigh School - Commerce
GRG Academy Niranjanpur
DehradunSkills
- Staff Development
- Product and service knowledge
- Workload Management
- Staff management
- Training
- Employee Scheduling
- Operations management
- Staff supervision
Languages
- Hindi
- English
- Nepali
Languages
- Hindi
- English
- Nepali
Accomplishments
- Associate of the Month , Jan 2020
- Host of Month of - Quarter 2 , June 2023
Certification
- Certified Departmental Trainer
Timeline
Assistant Manager Reservations
St Regis Mumbai
05.2023 - Current
Reservation Executive
Fairfield By Marriott Kolkata
02.2021 - 04.2023
Reservation Associate
Courtyard By Marriott Gurugram
11.2018 - 02.2021
Front Desk Agent
Ramada Resort Kumbhalgarh
09.2017 - 09.2018
Hotel Intern
Citrus Hotel Goa
01.2017 - 07.2017
- Certified Departmental Trainer
Diploma - Hotel Management
Radiance Institute of Management And Studies
Secondary School - General Studies
Army School Clement Town
High School - Commerce
GRG Academy Niranjanpur
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