Manish Kumar Gollapelly

• Project: Networking and Manufacturing

The objective of the project is to use the salesforce application in order to build a customer site for customers and use Service Cloud for Business to ensure smooth Business and address customer issues and queries.

Scope of our team was to work on CaseHandling application(Service cloud) to perform enhancements, Rectify Defects and minor projects with a usual span of 2-3 months.

• Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
• Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
• Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
• Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards

Major Achievements:

1. Successfully delivered a minor project within the timespan of 3 months.

• The project involves developing a module within the customer site that enables the customers to view the products they are entitled to based on the Service Contract availability on their company.
• Used LWC framework,apex classes to achieve the above.
• Most of the development work for the above was handled by me.

2. Was Involved in an Impact analysis Project when Salesforce adopted new Country ISO names for 49 counties. This project required impact analysis fo business with immediate fixes and data updates for country on different objects.

• Impact analysis was done scrutinizing all the impacted functionalities due to the country name changes.
• Namely all the apex classes where the country names were hardcoded were identified and logic has been modified to handle future changes on Country names. Test classes mock data was also modified.
• All the third party applications which were impacted were notified
• All the Metadata(Custom settings,picklist values) were identified and corrected.
• Coordinated the team by delegating Data update activity which was was performed on millions of records that required this change.
• Received appreciation as the project was delivered with minimal impact on the business.

3. Involved in two major automation activities.

• Swapping of licenses and profile, this activity is intended to swap profiles of customer users with a customer plus profile when the total numbers of license count limit is approaching.
• Automated the manual activity of deleting Entity Subscription records on for all the Closed and completed Cases.
• Achieved the above by using batch class and scheduled it to run once every week.

Other Contributions:

Worked and guided the team with working on number of Defects, enhancements. Gave frequent KT's to the team explaining the importance of governor limits, coding standards etc.

• Project: Health Care and Pharmaceuticals

The objective of the project is to use the salesforce application in generation of customized reports, customized Dashboards, tools, modules for the customers to ensure the smooth run of their business

• Worked on a module called Inquiry, that enables the customers to raise tickets and auto assign the raised tickets and send mail alerts to the higher level based on hierarchy.
• Achieved above by designing a VF page that enables the customer to create the tickets and also a section of the VF page shows all the Inquiries assigned to the person.
• Used a combination of triggers and apex classes to achieve the functionality
• Also used process builder to send email alerts to the concerned parties
• Developed a Dashboard that shows login stats, report usage, milestones of the customers in terms of pie-charts, bar charts, line charts
• Achieved above by using a combination Visualforce pages, apex classes and High charts java script
• Helped team in resolving multiple bugs by setting up debug logs
• Took up the task of raising test coverage for many apex classes
• Participated in many clients calls along business team

• Project: Healthcare and Manufacturing

Worked in a Healthcare organization which is known for manufacturing high quality orthodontic devices for Dentists and providing training sessions for new Doctors

• Worked on a module called MBO that allows the managers of Sales Reps to rate the Reps based on the achieved targets on a quarterly basis
• Showed different tabs to users based on their level
• For Reps only a read only page to view their ratings and for managers to edit and for approvers to approve the rating
• Achieved above by using calling out different vf pages based on the role of the user
• Used multiple triggers, JavaScript functionalities and apex classes to achieve the same
• Worked Approval flows which involves sending email Alerts to the concerned parties every time a new contract is created or edited
• The flow involves sending alerts to different levels of approvers at different stages of contract across different countries
• Achieved above by using process Builders, Approval flows and Email alerts
• Worked with business to get the exact understanding for the requirement and come up with the best possible solution
• Created Assignment Rules based on the regions to achieve the same
• Created many email-to-case scenarios helping the customers to create cases and assigning the created cases to the required owners
• Involved in writing test classes to ensure maximum code coverage for apex classes
• Provided Production support so that the system works effectively and to the Customer's satisfaction
• Worked in Agile methodology in two week sprints, participated in daily status calls and requirement gathering calls

Tele Communication Project (Salesforce.com)

Worked in a Telecom project which is globally implemented across regions (Asia, EMEA, Australia, US, UK) and it is an Enterprise product

• Worked extensively on SFDC configuration and customization
• Worked with business to get the exact understanding for the requirement and come up with the best possible solution
• Worked on Minor Enhancements and deployed into Production to maintain system stability
• Performed System and Unit testing and corrected the system
• Provided Production support so that the system works effectively and to the Customer's satisfaction
• Involved in coding Using Apex classes, controllers and Triggers
• Involved in writing test classes
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom Reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements
• Involved in coding Using Apex classes, controllers and Triggers
• Created the Validation Rules, Approval Process and Email Alerts
• Involved in writing the custom validation rules, formula etc
• As per requirements
• Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required
• Participate in weekly client calls and provide the status of the Enhancements and minor Changes
• Project 2 Tele Communication Project (Salesforce.com)
• Worked in a Telecom project which is globally implemented across regions (Asia, EMEA, Australia, US, UK) and it is an Enterprise product