Manish Kumar Sharma
Jaipur
Summary
Personable and dedicated Customer Service Representative with extensive experience in Automobile industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Service Advisor
P.L. Hyundai
Jaipur
04.2019 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Service Advisor
K.P. Automotive
Jaipur
03.2016 - 03.2019
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Determined accurate prices for all customer services, consistently searching for deals and best prices.
- Prevented key account losses by researching discrepancies and correcting problems.
- Led on- and off-site customer support teams across multiple time zones.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Increased customer satisfaction ratings 20% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
Polytechnic -
Government Polytechnic College
Dholpur06-2014
Secondary Education -
Vaidh Patiram Madhyamik Vidhyalaya, Bhaisa
Bharatpur06-2010
Skills
- Customer Retention
- Clerical Support
- CRM Software
- Quality Control
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Service Advisor
P.L. Hyundai
04.2019 - Current
Service Advisor
K.P. Automotive
03.2016 - 03.2019
Polytechnic -
Government Polytechnic College
Secondary Education -
Vaidh Patiram Madhyamik Vidhyalaya, Bhaisa
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