Manish Kumar Sinha

• Managed engagements efficiently (across Consumer Goods, Retail, Banking and Financial Institutions, Pharma and Manufacturing customers), ensuring timely delivery and high-quality results meeting >95% SLA, KPI's and all objectives.
• Streamlined communication channels between departments, facilitating better collaboration on projects across organization.
• Developed and maintained strong relationships with clients, resulting in increased business opportunities.
• Maintained compliance with industry regulations e.g. GxP, GDPR etc. by implementing risk mitigation measures and maintaining accurate documentation.
• Lead more than 30 RFP and RFI solutions from conceptual to bid defense and ultimately execution through Transition.

• Contributing in Service Delivery Reviews on operational parameters for ongoing projects with client and internal stakeholders
• Ensuring compliance to SLA (> 95%), process adherence and process improvisation to achieve operational objectives.
• Establishing service level agreements with business units & stakeholders; evaluating risk, cost, resource requirements & schedules associated with projects and submitting the effective delivery opinions
• Interfaced with clients to gather business requirements; conducted 9 system analysis and finalized technical / functional specifications & >20 high-level design documents for the project
• Executed effective way to deliver support through a combination of state of art tools/ technology & team of highly motivated individuals
• Reviewed business processes/ stakeholder needs, made recommendations for solutions/ improvements and translated business requirements into software using new technology or alternative uses of existing technology
• Prepared >25 proposals, business presentations to clients CXO's and managed resource planning, technical direction, effort estimation, tracking, risk management & mentoring
• Managed multiple IT processes and GDPR compliance customer audits as GDPR Data Processor, Designed controls to meet GDPR guidelines.

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones every month
• Managed cross-functional teams (peak size - 25) for successful project completion within deadlines and budgets.
• Ownership of entire program management of > 5Mn engagement

Six Sigma consultant: Entrusted with responsibility to train Six Sigma methodologies to 7 different customer organizations.

Production Officer (shop Floor) - Responsible for planning and manufacturing of Liquid Paints as per market based demand forecast.