Manish Kumar Yadav
Noida
Summary
Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely managed pickup and deliveries in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes. Have ability to identify Dangerous Goods and do multitasking efficiently.
Overview
6
6
years of professional experience
Work History
Courier
DHL Express India Pvt Ltd
Noida
04.2018 - Current
- Always attend to customer needs in a professional, friendly, and courteous manner. Shipment delivery is to meet RDD and PU, and they are uplifted as per requirement, ensuring no missed PU.
- Provide timely customer feedback to Team Leaders and Supervisor.
- Follow up on all customer inquiries.
- Direct customer to the right DHL department when further information is required.
- Carrying out customer audits on a monthly basis, analyzing the causes, and recommending strategies to serve them better.
- Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle.
- Provide accurate and complete paperwork records for shipment movement and any financial transactions.
- Conduct vehicle audit on a regular basis, analyze, and give recommendations.
- Assist the Leads in day-to-day activities and support and provide guidance to their peers.
- Attend self-improvement training and support team members to complete the appropriate training sessions.
- Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.
Education
CBTA7.1 - Dangerous Goods - IATA
Speed Wing
Delhi02-2024
Bachelor of Arts -
DDU University Gorakhpur
Gorakhpur05-2019
Associate of Science - Science Education
SSBL Intermediate College (+2)
Deoria04-2016
Skills
- Delivery and pickup
- Working Independently
- Coordinating efficient routes
- Package Delivery and Pick-up
- Delivery payment collection
- Business processes and procedures
- Logistics and Transportation
- Problem-Solving
- Route Planning
- Loading and unloading
Accomplishments
- ACE award winner
- Employee of the month
Personal Details
- Date of Birth : 20 April 1999
- Language Known : Hindi, English & Bhojpuri
- Residential Address : House N. 138 Near Sector-59 Metro Station
- Mamura Sector- 66 Noida U.P (201301)
Objective
- I want to succeed in a stimulating and challenging environment, where I can use my talents and skills to grow and building the success of the company.
Timeline
Courier
DHL Express India Pvt Ltd
04.2018 - Current
CBTA7.1 - Dangerous Goods - IATA
Speed Wing
Bachelor of Arts -
DDU University Gorakhpur
Associate of Science - Science Education
SSBL Intermediate College (+2)
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