Krishika Chaturvedi
Senior Reservation Sales Coordinator
Dwarka
Summary
Dynamic hotel industry professional with experience in sales coordination, central reservations, and guest support. Skilled in managing bookings, working with travel agencies, sharing rate information, and handling customer queries.
Strong ability to support sales teams through regular lead follow‑ups and converting inactive leads into confirmed bookings. Known for clear communication, good attention to detail, and reliable performance in fast‑paced luxury hotel environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales Support & Customer Service
Praxis Services Pvt. Ltd. – ITC Hotels (Central Reservations)
03.2023 - 12.2025
- Handled reservation calls, emails, and chat support for ITC Hotels.
- Supported sales team with follow-ups and basic sales calling.
- Worked on old and inactive leads to generate incremental revenue.
- Shared rates, availability, and booking details with guests and corporates.
- Maintained booking accuracy and processed amendments.
Customer Support Executive
Teleperformance – Instacart (International Process)
01.2022 - 03.2023
- Managed customer queries through email and chat.
- Handled 300+ weekly interactions with consistency and accuracy.
- Achieved a 97% customer satisfaction score.
Education
Bachelor's Degree - Hotel Management
Jagran Lakecity University
Madhya Pradesh01-2022
Skills
- Hotel Reservations (CRS)
- Sales Coordination & Lead Follow-ups
- Travel Agent Support (Expedia, Agoda, SITA India, etc)
- Inactive / Dead Lead Revival
- Guest Query Handling
- Reservation Processing & Amendments
- Communication & Teamwork
Accomplishments
- Performer of the Month – ITC Hotels
- Fly High Achiever – Awarded for maintaining top quality scores
- Recognized for generating the highest incremental revenue at ITC Hotels
- Chat Handling Excellence – Teleperformance
Timeline
Sales Support & Customer Service
Praxis Services Pvt. Ltd. – ITC Hotels (Central Reservations)
03.2023 - 12.2025
Customer Support Executive
Teleperformance – Instacart (International Process)
01.2022 - 03.2023
Bachelor's Degree - Hotel Management
Jagran Lakecity University