Manish Singh Kushwaha
Team Leader
Gurgaon
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
9
9
years of professional experience
Work History
Team Leader
Indifi Technologies Pvt Ltd
08.2023 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Built strong relationships with customers through positive attitude and attentive response.
Sr Relationship Manager
Indifi Technologies Pvt Ltd
10.2021 - 08.2023
- Consistently exceeded revenue targets through proactive account management and cross-selling of bank products and services.
- Participated in regular training sessions to continually improve skills related to client service, product offerings, sales techniques, and industry knowledge.
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
- Managed a diverse portfolio of high-net-worth clients, ensuring satisfaction and retention through personalized attention and strategic planning.
- Worked closely with credit analysts to ensure timely and accurate processing of loan applications, maintaining client satisfaction throughout the process.
- Successfully month on month achieved the target which was given by company
Relationship Manager
Indifi Technologies Pvt Ltd
01.2019 - 09.2021
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Conducted regular reviews of clients'' financial profiles to ensure alignment with their risk tolerance, objectives, and investment strategies.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Worked for different different segment and proved myself and achieve the set target.
Associate Sales Manager
Indusind Bank
05.2017 - 12.2018
- Established lasting relationships with key accounts by delivering exceptional customer service tailored to their unique needs.
- Boosted sales performance by implementing effective strategies and fostering strong client relationships.
- Continuously enhanced product knowledge staying updated latest industry developments trends facilitated persuasive presentations prospects/customers alike.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Cross sales of banking non and banking products and regularly achieved the target.
Customer Relationship Partner
Yes Bank
06.2016 - 11.2016
- Acquire the new customer for saving and current account
- Cross selling (Demat and Trading account, Health Insurance, life Insurance, PL, Credit card)
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Contributed to the firm''s growth by attracting new business opportunities via targeted marketing efforts.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
Sales Executive
Axis Securities Ltd
08.2015 - 05.2016
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Acquire the new clients for Demat and Trading account from 2- 3 Branch.
Education
MBA - Finance
Doon Business School
Dehradun 04.2001 -
Bachelor of Commerce - Accounting And Finance
SSPG College
Ghazipur 04.2001 -
Intermediate(12th) - Commerce
Govt City Inter College
Ghazipur 04.2001 -
Skills
Team Supervision
Coaching
Documentation And Reporting
Work Planning
Team motivation
Performance Improvement
Goal Setting
Teamwork and Collaboration
Performance Evaluations
Key Performance Indicators
Problem-Solving
Team building
Business Development
B2B
B2C
Excel
Timeline
Team Leader
Indifi Technologies Pvt Ltd
08.2023 - Current
Sr Relationship Manager
Indifi Technologies Pvt Ltd
10.2021 - 08.2023
Relationship Manager
Indifi Technologies Pvt Ltd
01.2019 - 09.2021
Associate Sales Manager
Indusind Bank
05.2017 - 12.2018
Customer Relationship Partner
Yes Bank
06.2016 - 11.2016
Sales Executive
Axis Securities Ltd
08.2015 - 05.2016
MBA - Finance
Doon Business School
04.2001 -
Bachelor of Commerce - Accounting And Finance
SSPG College
04.2001 -
Intermediate(12th) - Commerce
Govt City Inter College
04.2001 -