Manita Biswa
Shaba Paro
Summary
Seasoned Housekeeping Supervisor with a robust history at Le Meridien Paro Riverfront, adept in inventory management and team building. Excelled in enhancing room inspection protocols and staff development, ensuring top-notch guest satisfaction. Mastered department coordination and cleaning practices, significantly improving operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Le Meridien Paro Riverfront
Shaba Paro
07.2020 - Current
- Assigning daily team tasks, daily briefing.
- Guest room status is communicated to the Front Desk, and inspecting guestrooms on a daily basis.
- Inventories stock to ensure adequate supplies.Like dry and wet amenities, Linen & OSE, etc..
- Ensure all employees have proper supplies, equipment, and uniforms.
- Handling guest feedback and complaints.
- Conducting Trainings and Team Building Management.
- LSOPs and SOPs Implementation.
- Assisting in hiring procedures.
- Understand and comply with loss prevention policies and procedures.
- Work effectively with the Engineering department on guest room and public area maintenance needs.
Housekeeping Room Attendant
Le Meridien Paro Riverfront
Shaba Paro
08.2006 - 07.2020
- Making beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items
- Checking that all appliances are present in the room and in working order & reporting any maintenance problems
- Follow all company and safety and security policies and procedures
- Using appropriate chemicals
- Coordinating with concerns departments like front office, F&B service and Engineering etc.
- Following SOP's & LSOP's
- Grooming
- Maintaining adequate supplies in the pantry and maintaining cleanliness.
Education
Bachelor of Hospitality & Housekeeping Management
Lovely Professional University
Punjab, India04-2022
12th Standard
Shaba High Scholl
Shaba Paro01-2015
10th Standard
Shaba High School
Shaba Paro02-2013
Skills
- Cleaning practices
- Employee evaluations
- Task assignment
- Ordering cleaning supplies
- Inventory Management
- Department coordination
- Room inspection
- Team building
- Staff training and development
Affiliations
- Team Building Activities
- In house games participation
- Dancing
Languages
Dzongkha
First Language
English
Proficient (C2)
C2
Nepali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Nominated as Commitment to Clean Champion of the hotel during COVID - 19
- Promoted to House keeping Supervisor
- Best Employee of Month, Quarter & Year in 2018,2019 & 2022
- Best Supervisor of Quarter & Year in 2023 & 2024
- Guest Voice & Cleanliness Score - 93.5% in Medallia
- Scored 98% during BSA Audit - 2024
Certification
- Certified Departmental Trainer
- Trainings completed like - Commitment to Clean Champion, Clean Matters, Power of Clean, Leading Teams, Data Privacy,Train the Trainer, Human Trafficking, Fire & Safety and many more.
- Champion on SOP & LSOP
Timeline
Housekeeping Supervisor
Le Meridien Paro Riverfront
07.2020 - Current
Housekeeping Room Attendant
Le Meridien Paro Riverfront
08.2006 - 07.2020
Bachelor of Hospitality & Housekeeping Management
Lovely Professional University
12th Standard
Shaba High Scholl
10th Standard
Shaba High School
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