Manivanan M
Puducherry
Summary
Strategic management professional with 14 years in operations, quality management, and program leadership. Led high-performing teams to drive process improvements and manage P&L, fostering business growth in banking and technology sectors. Expertise in risk control, customer relationship management, and cross-functional program execution. Currently serving as Program Manager at Zemuria, emphasizing strategic execution and performance optimization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager
Zemuria
02.2025 - 02.2026
- Developed and implemented strategic program plans that enhanced alignment with organizational goals.
- Led cross-functional teams to successfully deliver multiple high-impact programs, improving project delivery timelines and enhancing stakeholder satisfaction.
- Collaborated with key stakeholders to identify risks and opportunities, initiating continuous improvement initiatives that increased project success rates.
Senior Branch Manager
KINARA CAPITAL PVT LTD
Puducherry
03.2018 - 06.2024
- Formulated strategies for portfolio growth and risk management in business lending, contributing to financial stability.
- Led emerging team to improve quality in secured and unsecured loan segments, enhancing service delivery.
- Cultivated client relationships to provide tailored loan solutions, driving client satisfaction.
- Built a 25 crore portfolio in business loans over three years at Theni branch.
Quality Associate
ihorse technologies
04.2016 - 03.2018
- Developed and implemented quality assurance standards, ensuring operational consistency across projects.
- Monitored project risks, identifying critical issues for management to facilitate timely resolution.
- Conducted project audits to verify compliance with established standards and identify improvement areas.
Senior Process Associate
Tata Consultancy Services Limited (TCS)
05.2011 - 04.2016
- Delivered customer assistance in banking services, fostering improved client satisfaction.
- Analyzed client requirements to improve service delivery processes.
- Coordinated cross-functional teams to enhance project execution efficiency.
- Developed training materials for onboarding new employees in operations.
Customer Care Executive
Sparsh BPO Services Limited
- Handled domestic voice process, resolving customer queries through effective communication.
- Assisted customers with inquiries and provided accurate information.
- Resolved customer complaints and ensured satisfactory resolutions.
- Handled high-volume calls and maintained a positive demeanor.
Education
B.Sc -
Bharathidasan University
Trichy01.2010
Skills
- Program strategy
- Project management
- Financial oversight
- Risk management
- Business process improvement
- Quality assurance
- Stakeholder engagement
- Team leadership
- Client relationship management
Certification
Six Sigma Green Belt Certified
Languages
- Tamil
- English
- Tamil
Timeline
Program Manager
Zemuria
02.2025 - 02.2026
Senior Branch Manager
KINARA CAPITAL PVT LTD
03.2018 - 06.2024
Quality Associate
ihorse technologies
04.2016 - 03.2018
Senior Process Associate
Tata Consultancy Services Limited (TCS)
05.2011 - 04.2016
Customer Care Executive
Sparsh BPO Services Limited
B.Sc -
Bharathidasan University