Manivannan Alagarswamy

Managed 2 regions for a pioneering copier business account valued at US$ 7.12 billion, overseeing smooth transitions and ensuring project stabilization.

Operation Management

• Oversaw staff of 75+ employees across four lines of business, comprising process managers, team leaders, and subject matter experts.
• Consistently achieved client metrics and SLAs/KPIs on daily basis to drive success.
• Monitored and maintained SOX parameter to achieve 100% compliance in SOX audit
• Facilitated regular communication with Clients and stakeholders to optimize operational efficiency.
• Used analysis of in-scope activities from Due-Diligence to calculate FTE count
• Led Governance call with Clients and stakeholders as primary responsibility
• Managed company operations, overseeing staff hiring, training, and development.
• Streamlined operations by identifying and implementing Lean Sigma strategies
• Ensured minimal escalations and timely management of client complaints
• Oversaw an execution of Annual Performance Appraisals, Monthly/Quarterly Reviews, and drove Record & Recognition efforts.
• Contributed to increase in efficiency of order processing and lease clean-up activities through participation in CoE project, leading to decreased AR.

Transformation Projects

• Enhanced funding timeliness from leasing company
• Ensured continuous supply of Funding Packets to Leasing companies by providing required set of documents with accurate information, resulting in on-time funds.
• Setup contracts in E-Auto with accurate information for efficient contract management. Also managed Billing in Zuora with 98.5% accuracy .
• Streamlined contract setup process by standardizing mandatory documentation, resulting in decrease in average cycle time to establish new contracts.
• Reduced AHT in region by implementing Zone Calculator to automate Billing process

• Handled Calls /Emails/Chats and Troubleshoot Issues and challenges of Technical Gadgets
• Worked as an Troubleshooting Analyst for Apple Products
• Worked as an Troubleshooting Analyst for Google Thermostat Device
• Handled UK Market calls

• Committed & Enterprising Leadership Qualities with high of flexibility, ethics & ethos
• Exhibited excellence in directing, leading and executing New Transition activities, Transformation projects across F&A Operations
• Distinguished capacity of reviewing and enhancing all Process Procedures, Internal controls & service delivery operations Define protocol documents on SLA, KPI & BOI metrics and measure Process Maturity of the processes
• Strong Analytical & Organizational abilities with adeptness in implementing operating procedures to facilitate high-quality customer experience
• Continuous Improvements to accomplish drive future ready operations Drive Leadership pipeline and succession planning at ever layer and creating career path of Top Performers
• Preparing development plans for low performers Operational Score Card on shared Service Outcome, FTE
• Utilization and optimize liquid workforce
• Reviewing and adhering to sox compliance

• Successfully transitioned EMEA AP process from Poland (Onsite)
• Accounts Receivables ,Invoice Processing, Payments, T&E,
• Reporting and Vendor Reconciliations
• Involved in extensive training on ERP and Work flow tools by train the trainer adoption concept
• Managed Vendor Reconciliation team
• Managing F&A operations (AR &AP) with a team size of 75 (Vendor Master Data +EMEA+ India region)
• Established and implemented internal control disciplines to maintain integrity, accuracy of operations and its reporting Conduct process maturity assessments and implement standardization of finance & accounting processes across multiple customers Partner with internal stakeholders to improve client processes and drive value through process optimization
• Headed Global Helpdesk team and acted as key escalation point of contact for Customers/Vendors
• Reviewing and adhering to sox compliance

• Mentoring and Guiding a team of 75 Including Process leads & Team Leads
• Preparing and Presenting weekly and Monthly Performance for Business review with Internal Leadership and External Stake holders
• Delivery of Audit Schedules Reviewing and adhering to sox compliance
• Driving stake holder satisfaction through increasing the efficiency
• Performance review of the Team and the Leads
• Handling Credit hold Line down escalations from Client
• Handled Global Helpdesk Team & Vendor reconciliation team.

• Responsible to prepare Daily Metrics to Leadership team
• Lead QC team and reviewing RCA for Incidents raised by Client
• Managed Helpdesk team by handling email queries and calls
• Successful Transition (Onsite) of PO and No PO process from Germany (Frickenhausen) to GBS -2011 A
• Volume of 1500 Invoices were taken from site to GBS as Transition part it inclusive of PO and Non-PO
• Invoices (service & utilities)
• Successful Transition (Onsite) of Po and Non-Po Process from Germany (Paderborn) to GBS Chennai-2013 A
• Volume of 1700 Invoices were taken from site to GBS as Transition part as it includes freight and Non-PO
• Invoices (Service & Utilities)
• Successful Transition (Onsite) of Non-Po Process from Poland to GBS Chennai – 2013
• A Volume of 1400
• Invoices were taken from site to GBS as Transition part as it includes freight and Non-PO invoices (Service &Utilities)
• Successful Transition (Onsite) of Non-Po Process from Ireland to GBS Chennai – 2014
• A Volume of 1400
• Invoices were taken from site to GBS as Transition part as it includes freight and Non-PO invoices (Service &
• Utilities

• Invoice Processing
• Supporting Helpdesk Team by handling Queries through Calls and Emails
• Performing QC and reviewing RCA for the Incidents raised
• Supporting Reporting Activities for Leads

• OUTSOURCING
• Responsible for preparing various reports which includes query analyses, error analyses and PowerPoint presentation
• Processing requests in assigned support tool within required service level agreement
• Performed QC for all processed Claims Train New joiners on process specifications
• Worked on Denial Claim and Reprocess for Payments
• Handled Calls and Queries.