Manjari Tyagi
Gurgaon
Summary
Seasoned Assistant Manager with a robust background in communication and training at Wipro and Barclays Global Contact Center. Expert in stakeholder management and training program development, I excel in transforming complex ideas into actionable strategies, enhancing team collaboration, and driving significant improvements in learning and communication processes. Skilled in Microsoft Excel and public speaking, I consistently achieve and surpass goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager Communication
Wipro
02.2022 - Current
- As a Communication Manager, I have developed deeper expertise in conveying complex ideas effectively, fostering collaboration among team members, and enhancing the overall communication strategy
- Apart from this I review and share feedback for content to be uploaded to the DOT platform at Wipro, hosting leadership townhalls, working directly with clients and leadership team to prepare communication plan and goals
- In addition, I also organize session across Wipro for tools like power point and Sway
Assistant Manager Training
Wipro
02.2022 - 02.2022
- I was managing a team of trainers, helping them prepare and send learning status report, designing training programs with client, diligently working on sop gaps with trainers and updating sops
- I also took train the trainers sessions for client and trainers
Process Trainer
Barclays Global Contact Center
03.2018 - 02.2022
- Supporting customers with credit and debit card inquiries, I then transitioned to an academy support role and was training new batches as a trainer
- Collaborated with other departments to maintain current knowledge of training needs
- Facilitated group discussions with trainees to ensure comprehension of process objectives
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts
Intern
Winnow Analytics Solutions Private Limited
Bangalore
01.2022 - 01.2022
- Worked on 'Use of R programming language in Data Mining' under the guidance of Director Kiran Kumar BM, Winnow Analytics Solutions Private
Assisting Seller Support
Teleperformance
09.2016 - 03.2018
- Assisting the sellers in the inbound and outbound via email and chat channels, providing them with technical support for their smooth operation, and ensuring a better selling experience
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
Education
B.Tech-M.Tech (Integ.) - Converging Technologies, Information
Centre for Converging Technologies, University of Rajasthan
Jaipur02.2025
Skills
- Excellent communication
- Leadership training
- Stakeholder management
- Product roadmap development
- Training program development
- Public speaking
- New hire onboarding
- Training material design
- Active Listening
- Client relations
- Microsoft Excel
- Call center operations
- Training Designing
Disclaimer
I solemnly declare that the facts mentioned above are true to the best of my knowledge and beliefs.
Personal Information
Date of Birth: 10/02/92
Additional Information - Volunteer Experience
- Volunteer in Art of Living (The Art of Living Foundation).
- Organizer of YES+! Course.
- Contributed to Run for Unity.
Timeline
Assistant Manager Communication
Wipro
02.2022 - Current
Assistant Manager Training
Wipro
02.2022 - 02.2022
Intern
Winnow Analytics Solutions Private Limited
01.2022 - 01.2022
Process Trainer
Barclays Global Contact Center
03.2018 - 02.2022
Assisting Seller Support
Teleperformance
09.2016 - 03.2018
B.Tech-M.Tech (Integ.) - Converging Technologies, Information
Centre for Converging Technologies, University of Rajasthan
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