Manjeet
County Dublin
Summary
Dedicated and customer-focused waiter with over 13 months of experience in the hospitality industry. Proficient in providing exceptional service and ensuring guest satisfaction through attentive and personalized care. Skilled in menu knowledge, order accuracy, and upselling techniques to enhance the dining experience. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Food & Beverage Service (Floor Staff)
The Oliver St. John Gogarty Bar & Restaurant
Dublin
05.2023 - Current
- Welcome guests as they arrive, escort them to their tables, and provide menus
- Take food and beverage orders from customers, ensuring accuracy and attention to any special requests or dietary restrictions
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Business Development Manager
Neerav Enterprises
Gurgaon
08.2021 - 02.2023
- Identified and closed new business opportunities through strategic networking, enhancing valuable client bases
- Setting goals and developing plans for business and revenue growth
- Oversaw full sales lifecycle, from prospecting clients to closing deals
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
Senior Sales Executive
Westwind (Levi's)
Gurgaon
10.2020 - 07.2021
- Ensuring that all sales administration and customer service activities run smoothly
- Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations
- Assisting newly recruited or less experienced Sales Representatives in answering technical questions posed by customers
- Identified new business opportunities through research, customer feedback and industry analysis.
- Conducted presentations to potential customers to demonstrate products or service capabilities.
- Identified prospect needs and offered appropriate products and services.
- Developed and implemented strategic sales plans to increase revenue and market share.
Asst, Store Manager
Monte Carlo
Delhi
09.2019 - 06.2020
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring
- Increased store sales, year-on-year, exceeding KPI targets
- Ensured visually appealing, effective product displays using proven experience in visual merchandising
- Closely monitored premises for suspicious activity, aiding loss prevention and maximizing store security
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Divisional Manager
Max Standard Stores Pvt Ltd.
Delhi
12.2018 - 08.2019
- Organising, planning, and managing daily tasks and operations of the division
- Providing technical direction and professional support to division personnel
- Ensuring that staff members comply with the policies and procedures of the division
- Assisting with employee recruitment, as well as overseeing the onboarding process and training of new division staff members
- Reviewing office operations and reporting any issues to senior management.
- Managed a team of personnel in the division, ensuring they were properly trained and motivated to achieve business goals.
Sr. Fashion Consultant
Bestseller Wholesale India Pvt Ltd.
Delhi
12.2014 - 10.2018
- Listening to client's needs and understanding their individual personality
- Recommended fresh styling ideas, inspiring clients to try new fashion trends and find their personal style
- Selling merchandise and increased sales for the company
- Remaining up-to-date with current fashion trends and principles
- Oversaw high-volume photo shoots, managing teams of 1-1 junior stylist.
- Provided fashion advice to clients regarding wardrobe selections and styling.
- Assisted in the development of seasonal collections, including selecting fabrics, colors and styles.
- Developed comprehensive training programs for new employees on product knowledge and customer service standards.
Education
Master's In Business Administration -
Dublin Business School
05.2024
Bachelor of Science (Industry Hotel Management) -
Indira Gandhi National Open University
07.2014
Skills
- Customer Service
- Communication Skills
- Menu Knowledge
- Time Management
- Problem-Solving
- Relationship Building
- Beverage Knowledge
- Food Safety and Hygiene
- Knowledge of Service Etiquette
- Sales
- Business Development
- Decision-Making Skills
- Conflict Resolution
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Food & Beverage Service (Floor Staff)
The Oliver St. John Gogarty Bar & Restaurant
05.2023 - Current
Business Development Manager
Neerav Enterprises
08.2021 - 02.2023
Senior Sales Executive
Westwind (Levi's)
10.2020 - 07.2021
Asst, Store Manager
Monte Carlo
09.2019 - 06.2020
Divisional Manager
Max Standard Stores Pvt Ltd.
12.2018 - 08.2019
Sr. Fashion Consultant
Bestseller Wholesale India Pvt Ltd.
12.2014 - 10.2018
Master's In Business Administration -
Dublin Business School
Bachelor of Science (Industry Hotel Management) -
Indira Gandhi National Open University
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