Summary
Overview
Work History
Education
Skills
Certification
Hobbies & Interest
Timeline
Generic

Yogita Gauba

Delhi

Summary

Results-driven Customer Service Coordinator with 1.5 years of experience in customer relationship management and issue resolution. Proven track record of improving customer satisfaction and operational efficiency. Previous experience includes 5 years in operations and 3 years leading teams in medical transcription. Strong communication skills and meticulous attention to detail support effective service delivery.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator

Laerdal Medical India
New Delhi
11.2023 - Current
  • Ensured that all customer inquiries were responded to in a timely manner.
  • Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
  • Collaborated with other departments to resolve complex customer issues quickly.
  • Provided customer service assistance to customers via phone and email.
  • Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.

Assistant Operations Manager

Texas Medical Concierge
New Delhi
08.2014 - 11.2023
  • Managed necessary documents, DICOM images, CDs, and prescriptions into the EMR system to ensure comprehensive patient records
  • Maintain accurate and organized records of patients in the EMR software, ensuring data integrity and privacy
  • Maintain records of incoming and completed transcriptions, tracking progress and ensuring timely completion
  • Coordinate effectively within the team and with other related departments, fostering a collaborative work environment
  • Schedule appointments of patients with doctors, labs, and hospitals to ensure efficient utilization of resources and smooth workflow.
  • Utilize data analytics to review and manage patients' Electronic Medical Records (EMR), reducing paperwork rejection rate from 30% to 2% and cutting administrative overhead by 80%
  • Digitize all past and current patient records in the EMR software for easy accessibility and retrieval
  • Consistently updated and organized lead data in Sales Force to ensure accuracy.
  • Coordination with customers, labs and different hospital to resolve their queries in a timely manner.
  • Provide support to the operations manager in the day-to-day running of the organization, assisting with planning and executing operational strategies
  • Develop work rules and guidelines for the team to work efficiently, providing clear instructions and expectations to improve productivity and quality
  • Prepare reports on company operations, providing valuable insights and recommendations to the reporting manager as required

Medical Transcriptionist

Fortis Escorts Heart Institute
New Delhi
07.2009 - 06.2014
  • Perform medical transcription duties for various critical documents including inpatient records, discharge summaries, death summaries/case sheets, consumption sheets, and daily update medication sheets.
  • Successfully maintain buffer stock of medical supplies in the store, ensuring availability and timely restocking.
  • Meticulously maintain daily inpatient records to ensure accurate and up-to-date patient information.
  • Consistently prepare medication orders with precision and adherence to doctor's instructions, resulting in an impressive 85% increase in order accuracy.
  • Exhibit strong coordination skills to foster effective collaboration within the team and across different departments of the hospital.
  • Competently create consumption sheets to track patient medication usage and ensure proper inventory management.
  • Proficient in posting indents to Central Pharmacy for streamlined medication supply management.
  • Responsible for preparing daily update medication sheets for inpatient care, facilitating accurate medication administration.
  • Implemented strategies to reduce task time by 25% during medical transcription, improving overall efficiency.
  • Seeking a challenging role in medical transcription to leverage skills and contribute to maintaining high-quality healthcare documentation.

Education

MBA - HR

Sikkim Manipal University
01.2012

B.Com - Commerce

Delhi University
01.2009

Skills

  • Administrative and Organizational Skills
  • Adaptability
  • Interpersonal Skills
  • Soft Skills
  • MS Word
  • MS Excel
  • Customer service
  • Data management
  • EMR software
  • Attention to detail
  • Warranty claims processing

Certification

  • Leadership skills, IIM Ahmedabad, 2023
  • Data Analysis using Microsoft Analysis, Coursera, 2023
  • Medical transcription, Institute of Medical Coding and Billing, 2017

Hobbies & Interest

  • Exercise
  • Listening Music
  • Travelling
  • Watching Movies

Timeline

Customer Service Coordinator

Laerdal Medical India
11.2023 - Current

Assistant Operations Manager

Texas Medical Concierge
08.2014 - 11.2023

Medical Transcriptionist

Fortis Escorts Heart Institute
07.2009 - 06.2014

MBA - HR

Sikkim Manipal University

B.Com - Commerce

Delhi University

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Yogita Gauba