Manjeet Ojha
Kolkata
Summary
Dynamic retail leader with a proven track record at Marks & Spencer, excelling in commercial operations and customer service. Achieved significant sales growth while implementing effective training and development programs. Skilled in data analysis and fostering team collaboration, driving operational excellence and enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Store Manager
Bazaar Kolkata
Kolkata
01.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Retail and Business Expansion Manager
Furniture Company
Lagos
05.2023 - 12.2023
- Established direct connections with over 130 reputable construction companies and architects.
- Generated business exceeding 75 lakh during tenure, with additional projects in development.
- Led newly introduced vertical for Doors, Kitchens, and Wardrobes following significant investment.
- Gained trust from stakeholders, fostering acceptance and focus within market environment.
- Adapted strategies to align with market dynamics, including fuel price changes and currency devaluation.
- Cultivated extensive involvement with people and products, enhancing confidence in offshore marketplace.
Business Manager
Furniture World
07.2019 - 03.2023
- Took lead to set process, demarcate responsibility and involvement with retail sales team
- Impact has been 150% in core retail sales on MoM Basis and YoY calendar
- Expansion of service team, TAT revised to 24 hours in service and product order from 16 weeks to 10 weeks
- With time when expansion task assigned, took lead to build network of referrals and architects of repute
- Streamlined production and service delivery desk of fixed furniture
- Error 0, 100% on time delivery and installation
- Introduced SIS concept in the matured concept for sale of furnishing and artefacts and decors
Store Manager
Brand Factory
07.2016 - 07.2019
- Attained: Annualized store target of INR 7.5 crore against INR 3.75 crore
- Sale through of 23% against the target of 15%
- Bottom wear sale mix of 45% against the target of 33%
- Maintained customer escalation below 2% and attrition 3% respectively
- Contributed in making the store: Fastest store to achieve members enrolment in a month for Jan / Feb & May 2017
- Best store in VM adherence with 97%; Best Warehouse and best replenishment store
- Introduced: Trainee concept for build in future
- Employee engagement with family members
- Perpetual Inventory audit every 2 months
- Customer advocacy for the first time
- New Store Opening: Lead set up and launch of 2 stores in NCR
Commercial Manager
MARKS & SPENCER (M&S)
01.2016 - 07.2016
- Established operational sync between back end and front-end team at store level for replenishment and sales
- S&D minimization along with shrink kept below 1.5%
- Lead customer complaints and resolved with a renewed TAT of 2 days from 5 days
- Lead in store training and development
Assistant Manager
Aditya Birla Fashion Retail Ltd
05.2010 - 01.2016
- Practiced human aspect as core to front end retail and involved in process to enhance people and sale productivity
- Learning curve grew when part of 12 crore to 88 crore annualized store when moved between 12k sft. to 55k sft.
- Accredited and certified trainer with-in company to lead train the trainer, for on board MT, progression path
- Earned responsibility to be part of NSO operation team for standards, operation, impact value and sales enhancement SOP
- As Assistant Operations targeted and achieved Forward looking in terms of HR as business lead, VM as augmented sales and return, Cashiering and Fitting room sale
- Benchmarking of productivity, Sensitizing touch points at stores, Bagging and Filtering of focal points
- Syncing People, product, sales and standard for achieving great number output
- Touched >95 in external audits, 12%-15% on YoY growth, attrition less than 1.2%, CBA above 9% to 27%, Second line growth for 43 co-workers, Hygiene >95%
Education
MBA - Marketing
Institute For Technology And Management (ITM)
Mumbai01.2010
B.Com - Commerce
Banaras Hindu University
Varanasi01.2006
Commerce
St Xavier's School
01.2003
Class X -
01.2001
Skills
- Commercial Operations
- Administrative Skills
- Training And Development
- Store Operations
- Shrinkage Control Mechanism
- Sales
- CRM
- Customer Service
- Business Analysis
- Target Marketing
- Operations
- Soft Skills Training
- Behavioral Training
- Soft Skills
- Data Analysis
- SAOSAP 04
Social Links
LinkedIn, https://www.linkedin.com/in/manjeet-ojha1bbb2097/
Languages
- English
- Hindi
- Bengali
Projects
Instore Workshop on Service Enablers, 2 Weeks, Muskura de Team program was effective in its way to some extent. Primary findings of the project showed improvement in people's participation but was lacking on the following fronts. Driving Footfall and Means to Increase Customer Conversion, 31 Days, From mid Jan we were scheduled to start our EOSS'13 which has big targets and big media plan to get in customers both from our existing base and also by prompting people for it.
Courses Certifications
Training And Development, FLDL
Personal Information
- Total Experience: 13 Years 4 Months
- Date of Birth: 09/15/85
- Gender: Male
- Marital Status: Married
Timeline
Senior Store Manager
Bazaar Kolkata
01.2024 - Current
Retail and Business Expansion Manager
Furniture Company
05.2023 - 12.2023
Business Manager
Furniture World
07.2019 - 03.2023
Store Manager
Brand Factory
07.2016 - 07.2019
Commercial Manager
MARKS & SPENCER (M&S)
01.2016 - 07.2016
Assistant Manager
Aditya Birla Fashion Retail Ltd
05.2010 - 01.2016
MBA - Marketing
Institute For Technology And Management (ITM)
B.Com - Commerce
Banaras Hindu University
Commerce
St Xavier's School
Class X -
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