MANJEET KUMAR GUPTA

As a dedicated IT professional, my aim is to utilize my technical expertise and problem-solving skills in the role of an IT Infrastructure Specialist with organizations like Development Alternatives Group. I am passionate about optimizing complex IT systems and ensuring seamless network operations. Seeking a management position that fosters creativity, innovation, and personal growth, I aspire to define new avenues for corporate success and development. Professional Summary: I am a highly accomplished IT professional with a distinguished record in leadership and management roles. My career centers on the development and execution of IT strategies that seamlessly align with organizational goals. My unwavering commitment lies in ensuring the security, reliability, and efficiency of IT systems and infrastructure. My role spans a multitude of responsibilities, with a focus on SCCM, AD, Acronis, Veritas, Cisco switches, routers, and the management of a global IT infrastructure team. Project Working Summary: As the IT Consultant, I have taken charge of all IT functions within Dentsply Sirona APAC Region, particularly in All India, leading a dedicated team of IT professionals. My responsibilities encompass a wide spectrum of critical functions aimed at fortifying the efficiency and security of our IT infrastructure and systems. Some of my key responsibilities include: Develop and Implement IT Policies and Procedures: My role mandates the development and implementation of robust IT policies, procedures, and best practices to uphold the security and integrity of our systems and data. This entails the establishment and enforcement of data protection and cybersecurity measures. Infrastructure Management: I oversee the comprehensive management and maintenance of our organization's IT infrastructure, which encompasses servers, network equipment, and software applications. My focus here is on ensuring the continuous availability, reliability, and scalability of our critical IT assets. IT Project Management: I spearhead the planning, coordination, and execution of pivotal IT projects, diligently ensuring that they are delivered on time and within the defined budget constraints. This includes meticulous project scoping, resource allocation, and the astute management of associated risks. Technical Expertise and Issue Resolution: My role extends to providing unwavering technical expertise and guidance, especially when it comes to addressing complex IT issues and challenges. I am adept at troubleshooting, conducting root cause analysis, and devising innovative solutions to intricate IT problems. Stay Informed About Industry Trends: To remain at the cutting edge, I stay meticulously updated with the latest industry trends and emerging technologies. My responsibility lies in evaluating and recommending the integration of these technologies into our IT systems, thereby enhancing our operational efficiency and competitive edge. Cross-Functional Collaboration: I believe in the power of collaboration. Thus, I work closely with crossfunctional teams to intimately understand their specific IT needs and proactively develop solutions that elevate overall operational efficiency. This collaborative approach extends to departments such as finance, HR, and operations. Working with Genpact India Private Limited. (Project Site- Dentsply Sirona India) As an IT Consultant) From 19th March 2022 to Till Date 5 Performance Optimization: Continual monitoring of system performance is integral to my role. My proactive measures are aimed at optimizing and enhancing system performance, including regular system assessments and the seamless implementation of performance improvements. Vendor Management and Procurement: I play a crucial role in overseeing vendor relationships. This entails skillful contract negotiations and efficient management of the procurement process for IT equipment and services. My approach ensures that vendor relationships align with our strategic objectives and are cost-effective. Financial Management: Financial prudence is paramount. I efficiently manage IT budgets, closely tracking expenses, and consistently providing senior management with transparent reports. This approach guarantees an informed decision-making process regarding IT spending. In addition to my comprehensive role, I am well-versed in ServiceNow and GSD (Global Service Desk) tools, enhancing my ability to oversee IT service delivery and support operations. This proficiency enables me to ensure a seamless and efficient experience for both IT teams and end-users across the organization. My expertise in ServiceNow spans various aspects, including: ServiceNow Knowledge: 1. Service Management: My proficiency lies in configuring and customizing ServiceNow to streamline and automate IT service management processes, covering incident management, problem management, change management, and service request fulfillment. My goal is to ensure smooth IT service operations and minimize disruptions. 2. ITIL Best Practices: I am well-versed in implementing ITIL best practices within ServiceNow. This ensures that our IT processes align seamlessly with our strategic business objectives, resulting in heightened efficiency and effectiveness. 3. Asset Management: Leveraging ServiceNow's asset management capabilities, I meticulously track and manage IT assets across our organization. This includes maintaining precise inventory records and ensuring strict compliance with licensing requirements, ultimately reducing costs and optimizing asset utilization. 4. Service Catalog: My hands-on experience in designing and maintaining the ServiceNow service catalog has resulted in an intuitive user interface, simplifying the request process for IT services and assets and significantly enhancing user productivity. 5. Integration: I have adeptly integrated ServiceNow with various IT systems and tools, facilitating seamless data sharing and automation. This integration is pivotal in enhancing operational efficiency, reducing manual effort, and elevating overall service quality. 6. Reporting and Analytics: I possess a strong knack for creating customized reports and dashboards within ServiceNow. These tools are invaluable in providing deep insights into IT performance, service levels, and compliance metrics, empowering data-driven decision-making and continuous improvement. 7. User Training and Support: I bring extensive experience in providing comprehensive training and support to both IT staff and end-users. My focus is on equipping them with the skills and knowledge required to proficiently utilize ServiceNow for service requests, issue reporting, and real-time monitoring of request progress, ultimately leading to heightened user satisfaction. My proficiency extends to GSD (Global Service Desk) tools, and I have made significant contributions in various areas, they are well-equipped with the necessary skills and knowledge to effectively leverage GSD tools for reporting and resolving IT issues. This training fosters user confidence and enhances the overall effectiveness of our support ecosystem. In conclusion, my profound understanding of IT management, coupled with my expertise in ServiceNow and GSD tools, positions me as a dynamic IT leader capable of orchestrating seamless IT service delivery, enhancing operational efficiency, and contributing to an exceptional IT service experience for both IT teams and end-users across our organization. My holistic approach to IT management, fortified by my technical acumen, fosters a secure, efficient, and responsive IT ecosystem that is fully aligned with our organizational goals.

• GSD (Global Service Desk) Tool Knowledge: Selection and Implementation: I actively contribute to the selection and implementation of GSD tools, meticulously evaluating factors such as scalability, user-friendliness, and integration capabilities
• My goal is to ensure that the chosen tools align seamlessly with our organizational needs and performance expectations
• Ticket Management: Proficient in GSD tools, I prioritize and diligently manage incoming support tickets and incidents, guaranteeing their timely resolution in strict adherence to service level agreements (SLAs)
• This contributes to the establishment of a responsive and effective support ecosystem
• Automation: I have successfully implemented automation mechanisms within GSD tools, streamlining ticket routing to the appropriate support teams and triggering predefined actions for common issues
• This automation significantly reduces manual effort and enhances operational efficiency
• Knowledge Base: I have been instrumental in establishing and maintaining a comprehensive knowledge base within GSD tools
• This invaluable knowledge repository serves as an indispensable resource for end-users, facilitating self-service options and empowering support agents to resolve issues with increased efficiency
• Reporting and Metrics: My track record includes the generation of insightful reports and the proficient analysis of metrics within GSD tools
• This data-driven approach enables precise tracking of service desk performance, identification of emerging trends, and informed decision-making for a continuous cycle of improvement
• User Training: I have consistently provided comprehensive training to support agents and end-users, ensuring