Manjeet Singh

· Leading a cross functional Team of 22 personnel across India and USA, supporting Energy Trading & Risk Management Products for Shell Business Users, operating out of North America region

· Responsible for a 100% success rate of End of Day process of 5 ETRM Products

· Ensuring a 24x7 availability of Production Environment for Business Users operating in Day Ahead and Real Time Markets

· Serving as an escalation point for all concerns raised by Business & IT Stakeholders

· Conducting deep dive meetings with Business stakeholders to understand their pain points, process execution gaps, areas of improvement, and tracking the satisfaction score

· Identifying new demands from Clients and facilitating the process of onboarding these new demands to Project

· Defining and tracking Key Performance Indicators for all Functional Teams under Shell Energy North America landscape

· Leading Major Incident meetings for all Business-critical issues and ensure the services are restored with minimal disruption to the Business

· Leading Disaster Recovery Meetings with hosted platform vendors to facilitate Disaster Recovery Test of Client Data Centers hosting Application and Database Servers, twice a year

· Responsible to maintain 100% compliance of IT and Risk Controls, and ensure all ETRM products under Shell Energy North America landscape adhere to strict guidelines and procedures as defined

· Leading daily scrum meetings with all functional Teams to track ongoing issues, requests, enhancements and provide support wherever necessary

· Partnering with Development & Product Teams to plan and deploy new Product releases, Hot Patches, and with Vendor Teams for Infrastructure migrations

· Leading Continuous Improvement and Cost Savings initiatives across Shell Energy North America landscape

· Manage resource movements across projects and effectively allocate resources based on capacity

· Evaluate team performance, provide feedback, and support continuous improvement to drive project success

· Integrate new employees, promote team spirit, acknowledge achieved performance, and maintain high team engagement

· Was responsible to deliver automation of use cases for Frontline Operations Team within Maersk Technology Function

· Led a Team of 6 FTEs of Developers and Business Analysts

· Conducted deep dive analysis with Frontline Operations Team to identify use cases for automation

· Implemented Agile Project Management Framework within the Team for efficient delivery of automation initiatives

· Actively participated in the definition of the Roadmap and strategy for the Tech teams

· Took ownership of the action items defined in the Roadmap and collaborated closely with different stakeholders to ensure traction and establish good governance for progress

· Identified and mitigated risks affecting ongoing projects to ensure smooth progress and timely delivery

· Performed project planning and scheduling, managing tasks, and coordinating project resources to meet objectives and timelines effectively

· Identified opportunities for enhancing the delivery team’s performance and output

· Mentored project delivery team members, ensuring adoption of suitable project management techniques

· Compiled documentation for reporting, including status reports, development progress, and ensured stakeholders have up-to-date reports, project milestones, and visibility to capacity

· Standardized and optimize processes with checklists, lessons learned, business cases, and documentation

· Created a fun and conducive environment for all the resources in the team to make sure they have maximum throughput

· Provided L2 Support for a Front Office Product called ‘Power Costs Incorporated (PCI)’ and Back Office Product called ‘NextGen Nucleus’ used by a Major Energy Client to trade Power in five different ISO/RTOs – CAISO, PJM, ERCOT, SPP & ISONE and perform End of Day (EOD) activities like P&L Calculation, Mark To Market, Downloading Prices from the different Markets, Enhancing Trade Data, Trade Validations, Settlements, and Invoicing

· As the Product Lead, I was responsible to ensure a 24x7 availability of the Production Environment, and an optimal performance of the application and database

· Ensured that the Application’s performance meets the defined Service Level Agreement (SLA) and is monitored regularly by the Team to ensure issues are proactively handled

· Performed in-depth troubleshooting of application and database issues to understand the root cause, and provided workaround solution or permanent fixes to the issues

· Deployed configuration changes, hot patches, and full version releases in the Production Environment

· Served as an escalation point for Business & IT Stakeholders

· Ensured that the Application portfolio is compliant with the relevant IT and Risk Controls

· Conducted deep dive meetings with Business Product Owners to understand their satisfaction levels, pain points, and areas of improvement

· Implemented proactive monitoring solutions, automation of identified use cases, and database query optimizations that eliminated manual errors and reduced the overall ticket count by 30%

· Provided L2 support for an in-house developed SunGard ETRM Product called ‘ALIGNE’, a Front to Back Office ETRM System for 15+ Clients across Europe, United States, and Asia-Pacific region

· Performed troubleshooting, root cause analysis for issues raised by Clients for ALIGNE product

· Deployed bug fixes through hot patches, full releases, or configuration changes on Client’s hosted environment

· Performed upgrade of ALIGNE Product for two Clients on Unix Platform

· Worked closely with the Development & Release Team to understand new functionalities, upcoming changes, and enhancements to the Product

· Performed User Acceptance Test on locally hosted Environments to ensure the solution works effectively

· Conducted regular meetings with Client’s IT & Business Teams to gather feedback, identify new business opportunities, and capture new requests/enhancements that will improve their process

· Provided L2 support for a vendor product used by Client – British Telecom in their Retail and Wholesale Line of Business to carry out their activities such as End of Day Reports, Profit & Loss calculations, Reconciliation Reports

· Was responsible to troubleshoot functional issues, perform root cause analysis, deploy configuration changes, implement bug fixes and enhancements, deploy proactive monitoring alerts, implement audit, and risk controls