MANJESH KUMAR
Bengaluru
Summary
Results-driven individual with a solid track record of 9 years in delivering quality work, including implementing and supporting complex benefits for startups, mid-size, and large companies. Detail-oriented and adaptable to changing project requirements to meet business goals.
Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Seeking a challenging career opportunity for learning excellence, continuous improvement, and personal growth.
Overview
11
11
years of professional experience
Work History
Transition Support Services Specialist
Trinet Zenefits
Bengaluru
06.2019 - Current
- Primary responsibility for building an advanced client benefits platform based on the provided documentation and instruction from the tech contact.
- Analyzes implementation and renewal documentation for completeness, tracking, and communicating missing information to implementation contacts.
- Manipulates data into required CSV upload format for ingestion into benefits platform.
- Plan set-up/configuration based on the group type and working on enrollments with basic info such as the plan effective dates, its type of election, and dependents' demographics if any.
- Also, tracking the group stages in the SFDC and moving the stage according to the workflow.
- Provided guidance on benefits enrollment and payroll setup.
- Developed and implemented onboarding plans for new hires.
- Coordinated with various departments to ensure smooth transition into the organization.
- Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
- Maintained applicant profiles and information in applicant tracking system.
- Developed and maintained onboarding documentation, including guides and checklists.
- Coordinated with external vendors to provide resources and materials for onboarding sessions.
- Coordinated with external auditors during annual audits to provide necessary payroll documentation and explanations.
- Processed payroll documentation accurately and efficiently.
- Developed and maintained detailed payroll documentation and procedures guides.
- Processed the prior payroll based on the quarterly check dates provided.
- Data migration, particularly payroll and HR-related data.
- Processed the payroll audits particularly tax payment reports.
- Completes audits to ensure data integrity using MS Excel formulas and pivot tables.
- Creates annual renewal site builds within allotted timeframes.
- Direct interaction with the on-site IMs through email and call.
- Scheduling the biweekly call with IM and getting the feedback and updates.
- Processing New Hires: Adding an employee into the respective companies.
- Processing on Employee Modifications, Employee Terminations.
- Demonstrated ability of communicating to customers in a timely, polite manner.
- Comprehensive knowledge for meeting targets for staff and unit performance.
- Able to perform data entry for all interactions.
- Provides regular status updates to the Client Success Manager to ensure all necessary tasks are being completed and deadlines are being met.
- Proficient in working with applications like Salesforce, Console, ADP, Gusto, Paycheck, MDIV, Real Med Online software, Availity, CRM Sugar, Alleges BPS application.
- Good knowledge of member eligibility, enrolments, and payroll contributions.
- Identifies potential risks and devises contingency plans to ensure optimal user enrollment experience.
- Performs a thorough QA of site builds and renewals, assuring accuracy prior to releasing the site to the internal implementation contact.
- Developed and documented implementation plans for a new process.
- Makes recommendations regarding needs analysis and process improvements for the implementation team.
- Collaborated with Product teams and took solutions for our Process problems. Analyzes implementation and renewal documentation for completeness, tracking, and communicating missing information to implementation contacts.
- Took individual initiative on projects like 401K integrations and configuration, and ASO audits.
- Drive 401(k) integration processes forward, maintaining momentum to stay on track and ensuring customer satisfaction and engagement throughout.
- Communicate extensively with customers and vendors throughout the 401(k) integration process and providing step-by-step guidance.
Process Executive
VHS Consulting India PVT LTD
Bengaluru
02.2017 - 05.2019
- Skilled in generating and auditing the employees' enrollee account balance reports.
- Skilled in auditing the Payroll Contribution reports and also generating graphs.
- Detecting and Preventing the employees' account balance from exceeding or mismatching against the Annual Election amount.
- Highly skilled in processing claims forms for payment, ensuring all information is supplied prior to eligible payments being made.
- Maintained quality control standards by monitoring the performance of process operations.
Process Executive
ACS Xerox Corporation
Bengaluru
05.2015 - 01.2017
- Responsible for US healthcare providers, physicians, and hospitals' accounts receivable. This includes working with the team leader, handling denials, rejections, and LOAs, and calling insurance carriers.
- Responsible for tasks related to invoicing, finance, customer service, and communication.
- Responsible for overseeing billing operations and processes, processing transactions, and evaluating policies for process improvements.
- Responsible for working on prior authorization, eligibility verification, rejections, and making required corrections to claims.
- Calling the insurance carrier and documenting the actions taken in claims billing summary notes.
- To review emails for any updates.Identify issues and escalate them to the immediate supervisor.Update production logs.Strict adherence to the company policies and procedures.
Account Receivable Executive
Omega Healthcare
Bengaluru
02.2014 - 03.2015
- Telephone insurance carrier/patient to seek resolution on account.
- Resolve inappropriate payments with insurance carriers that are not in compliance with payer contracts or governmental agency rates on individual accounts.
- Coordinate duplicate billings, coordination of benefits, medical records, or clinical documents as needed to expedite payment of insurance claims.
- Ensure the secondary carrier is appropriately billed, or pursue the self-pay portion.
- Checking the insurance payments that were posted correctly or not in the Real-med software.
- Noting down the issues, why the claim was automatically denied, and solving the issue by cross-checking the website.
- Handled multiple insurance carriers, such as BCBS, Medicare, Cigna, and United Healthcare.
Education
Bachelor of Science - Computer Science
RLJIT
Doddaballapur09-2013
II PUC - Computer Science
Karnataka Pre University Board
Doddaballapura01.2009
SSLC -
SES, Karnataka Education Board
Doddaballapura01.2007
Skills
- SaaS platform ( Software as a Service )
- Onboarding experience with customers
- Processed Prior Payroll experience
- Payroll documents collection
- Data migration of payroll and HR related products
- HRIS, HRMS, PEO and ASO clients experience
- operational support experience
- Benefit insurance administration
- Ability to build strong customer relationships
- Analytical Skills
- Communication
- Customer Satisfaction
- Account Management
- Payroll Administration
- Operations
- Presentation Skills
- Implementation Experience
- Customer Success
- Benefits Implementation
- 401K Configuration
- ASO audits
- Team Management
- Time Management
- Benefits Implementation and configuration
- Configuration Management
- Excel Pivot tables and Vlookup
- MS office 356
Accomplishments
- Mentor the team members with the process flows and also cross trained to other teams regarding project developments.
- Built the new team of 3 members for 401K Integrations.
- Executed product demonstrations to ensure customer understanding of project scope.
- Performed Quality work for the Team Members and maintained 100% of Quality through out the Quarter.
- Taken an Initiative of Individual Quality project 401K Paykonnect ) and successfully running the 401K integrations with out errors.
Timeline
Transition Support Services Specialist
Trinet Zenefits
06.2019 - Current
Process Executive
VHS Consulting India PVT LTD
02.2017 - 05.2019
Process Executive
ACS Xerox Corporation
05.2015 - 01.2017
Account Receivable Executive
Omega Healthcare
02.2014 - 03.2015
Bachelor of Science - Computer Science
RLJIT
II PUC - Computer Science
Karnataka Pre University Board
SSLC -
SES, Karnataka Education Board
Similar Profiles
Siva DSiva D
Sr. Engineering Manager — Engineering Manager — Tech Lead at Trinet ZenefitsSr. Engineering Manager — Engineering Manager — Tech Lead at Trinet Zenefits
Rajat GuptaRajat Gupta
Backend Developer and Team Lead at Persistent Systems(Trinet Zenefits)Backend Developer and Team Lead at Persistent Systems(Trinet Zenefits)
ARSHAD ARMANARSHAD ARMAN
Implementation Specialist at Trinet ZenefitsImplementation Specialist at Trinet Zenefits
Darshan K SDarshan K S
Supply Chain Associate at MSI Services PrivateSupply Chain Associate at MSI Services Private
Sandalee ShrivastavaSandalee Shrivastava
Level 2 Analyst at DeloitteLevel 2 Analyst at Deloitte