Manjinder Kumar
Food and beverage captain
United Arab Emirates
Summary
Welcoming Restaurant Captain with years of experience in a supervisory role. Fantastic memory and presentation of daily specials and adept at upselling products. Successful at balancing a section of tables with managing an efficient front of house staff.
Overview
12
12
years of professional experience
Work History
Food and Beverage Supervisor
Oceanic Khorfakkan Resort & Spa
Khorfakkan
08.2018 - Current
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Oversaw overall operation, including duty allocation and inventory and update to food and beverage manger
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
- Used micros to record ordering data and created organization and room storage system.
- Maintained highest standards for food & beverage quality and service.
- Able to do set up for large number of people in banquet hall
- Knowledge about every type of setup for all type of function
- Fully aware of SOP in room service
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Food and Beverage Server
Oceanic Khorfakkan Resort & SPA
KHORFAKKAN
03.2017 - 07.2018
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cleaned and set up tables to promptly seat guests and reduce wait times
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests
- Greeted guests warmly to foster welcoming environment
- Followed workplace safety procedures to reduce accidents and hazards
- Checked on guests throughout meal to attend to needs and provide great service
- Answered customers' questions, recommended items and recorded order information
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies
Training Captain
HOTEL RAMADA PLAZA
AMRITSAR
07.2016 - 02.2017
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with ALL customers to understand needs and provide EXELENT service.
- Reporting to restaurant captain
- Help to do inventory
- Learn about cash holding
- Received and processed stock into inventory management system
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Supervised work of contracted employees to keep on task for timely completion
Training Restaurant Captain
Hotel Best Western Jalandhar
jalandhar
02.2015 - 06.2016
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Completed restaurant opening and closing functions that included POS report generation.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Identified issues, analyzed information and provided solutions to problems
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Drove operational improvements which resulted in savings and improved profit margins
- Served customers and followed outlined steps of service
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Increased customer satisfaction by resolving issues
Senior Waiter
Hotel Cabana Orchid
phagwara
09.2013 - 06.2016
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed food resources, memorized orders and coordinated service in -table restaurant.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor
Waiter
Peppermint Hotel
gurgaon
10.2011 - 05.2013
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Kept server areas clean and stocked to increase efficiency while working tables
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Stayed up-to-date on menu changes to help customers make food choices
- Checked identification for minimum age for sale of alcoholic beverages
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Bussed and reset tables to keep dining room and work areas clean
- Used cash registers and credit card machines to cash out customers
- Prepared specialty desserts for customers for special occasions
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
Hotel Industrial Training
PHONIX PARK INN SAROVAR HOTELS (Goa).
goa
04.2009 - 09.2009
Education
Bachelor of Hotel Management & Catering Technology - Hotel Management
Punjab Technical University
Jalandhar03.2012
Skills
- Strategic Planning
- Safe food handling
- Team building
- POS systems master
- Staff supervision
- Inventory management
- Equipment Maintenance
- Decision-Making
- High-volume dining
Additional Information
Personal Details
- Father’s Name : Sh. Satpal
- Sex : Male
- Marital Status : Single
- Date of Birth : 26/Feb./1990
- Nationality : Indian
language known
english
french (bigner)
hindi
Languages
English
Upper intermediate (B2)
French
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Supervisor
Oceanic Khorfakkan Resort & Spa
08.2018 - Current
Food and Beverage Server
Oceanic Khorfakkan Resort & SPA
03.2017 - 07.2018
Training Captain
HOTEL RAMADA PLAZA
07.2016 - 02.2017
Training Restaurant Captain
Hotel Best Western Jalandhar
02.2015 - 06.2016
Senior Waiter
Hotel Cabana Orchid
09.2013 - 06.2016
Waiter
Peppermint Hotel
10.2011 - 05.2013
Hotel Industrial Training
PHONIX PARK INN SAROVAR HOTELS (Goa).
04.2009 - 09.2009
Bachelor of Hotel Management & Catering Technology - Hotel Management
Punjab Technical University
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