MANJIR BHOYAR
Mumbai
Summary
Dynamic team leader with 2+ years of experience in operations management and quality analysis. Skilled in optimizing workflows and ensuring SLA compliance to boost team performance and service quality. Good at fostering team engagement and delivering business solutions. Committed to driving operational excellence and achieving organizational objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Accurate Background India Pvt. Ltd.
05.2023 - Current
-Led a team of 20 agents to consistently meet and exceed SLA targets, enhancing overall
team efficiency.
- Coordinated workflow distribution to improve process efficiency and agent productivity.
- Conducted comprehensive performance reviews to identify growth opportunities and
align training initiatives.
- Developed strategic process improvement initiatives to elevate service quality and
customer satisfaction.
- Created detailed analytical reports to support decision-making and identify areas for
enhancement.
Quality Analyst
Hexaware Technologies
12.2020 - 04.2023
- Conducted daily quality audits and feedback sessions to improve accuracy
- Led process knowledge checks and training programs for associates
- Generated reports analyzing quality trends and performance metrics
Education
B.Tech - Electronic Engineering
Kavikulguru Institute of Technology & Science
Ramtek,Nagpur05-2015
Skills
- Team Leadership & Management
- Workflow Optimization
- Conflict Resolution
- Stakeholder Communication
- SLA Compliance
- Performance Monitoring
- Training & Development
- Quality Audits
- Employee Engagement
- Process Improvement
- Microsoft Excel (Advanced)
- CRM Systems
- AWS Workspace
- Data Analysis & Reporting
Certification
Microsoft Excel certification
Coaching Skills for Leaders
Leading and motivating people with different personalities
Business Etiquette
Data Analysis Power Tips
Timeline
Team Leader
Accurate Background India Pvt. Ltd.
05.2023 - Current
Quality Analyst
Hexaware Technologies
12.2020 - 04.2023
B.Tech - Electronic Engineering
Kavikulguru Institute of Technology & Science
Similar Profiles
Saleel KhetleSaleel Khetle
Supervisor/Manager - Continuous Improvement (Global Performance - Audit Services) at Accurate Background India Pvt LtdSupervisor/Manager - Continuous Improvement (Global Performance - Audit Services) at Accurate Background India Pvt Ltd
Mamata RukeMamata Ruke
Senior Verification Specialist at ACCURATE BACKGROUND BUSINESS PROCESSING INDIA PRIVATE LIMITED.Senior Verification Specialist at ACCURATE BACKGROUND BUSINESS PROCESSING INDIA PRIVATE LIMITED.
Manali GillManali Gill
Quality Supervisor at Accurate Background IndiaQuality Supervisor at Accurate Background India