MANJITA SHARMA
SILIGURI
Summary
To seek and maintain full-time position that offers professional challenges by utilising interpersonal ,time management and problem-solving skills.
Understanding the basic requirement of the organisation and delivering the same.
Working as team to achieve organisational goals.
Putting the best efforts to achieve customer satisfaction as well as the individual growth.
Adapting to the new environment and promptly capturing the workplace needs.
Overview
3
3
years of professional experience
Work History
CASA SO
Yes Bank Ltd
Siliguri
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Worked on EXIM business and gained basic knowledge.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Gained the highest slab of incentives by completing the goal sheet month on month.
- Daily fresh client visits ,necessary for meeting the new acquisition.
Bank Sales Officer
HDFC Bank
Siliguri
01.2021 - 10.2022
- Developed strong relationships with clients, resulting in a high level of trust and repeat business.
- Increased customer satisfaction by providing tailored financial solutions and exceptional service.
- Collaborated with team members to ensure smooth operations and excellent customer experiences.
- Developed incentives, achieving sales targets to increase revenue.
Education
MBA - FINANCE
SYMBIOSIS SCHOOL OF DISTANCE LEARINING
PUNE BACHELORS OF COMMERCE - Accounting And Business Management
SILIGURI COLLEGE OF COMMERCE
SILIGURI04.2020
DIPLOMA - COMPUTER APPLICATIONS AND FINANCIAL ACCOUNTING
VEDANTA FOUNDATION
SILIGURI03.2019
Skills
- Product and service knowledge
- Customer Relations
- Goal-Oriented
- Up-selling and Cross-selling
- CRM Software ,FCR,KYC
- Sales and Upselling
- Computer Skills
HOBBIES
Cooking, travelling,planting
Languages
English
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Elementary (A2)
Timeline
CASA SO
Yes Bank Ltd
11.2022 - Current
Bank Sales Officer
HDFC Bank
01.2021 - 10.2022
MBA - FINANCE
SYMBIOSIS SCHOOL OF DISTANCE LEARINING
BACHELORS OF COMMERCE - Accounting And Business Management
SILIGURI COLLEGE OF COMMERCE
DIPLOMA - COMPUTER APPLICATIONS AND FINANCIAL ACCOUNTING
VEDANTA FOUNDATION