Manjitha N

Accounts Receivables: B2B - International Voice Process Collections.

• Managed a portfolio of 3,000+ delinquent accounts through outbound calls and emails, consistently achieving a monthly target of $100,000 in collections.
• Developed and implemented training programs for new collections team members, increasing their effectiveness and productivity by 30%.
• We create payment plans based on an analysis of a customer's financial situation. We reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Ensured timely collection of payments by following up on outstanding invoices and negotiating with delinquent accounts.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Negotiated payment arrangements with customers to establish timely receipt of payments.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Streamlined invoice processing to reduce payment turnaround time, implementing efficient tracking systems.
• Collaborated with sales team to align billing practices with customer contracts, ensuring compliance and satisfaction.
• Reduced errors in billing, implementing rigorous quality control measures on invoice generation.
• Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
• Collected customer payments in accordance with payment due dates.
• Reviewed and maintained all customer information for assigned accounts.
• Consistently ranked among the top 5 collections specialists each year.
• We create work orders and work with third-party collection agencies to clear the customer balances.

Dispute Management

• Playing SME role for 20 FTE (Dispute Management) Responsible for overall functioning, generating reports on daily basis to allocate and managing to increase team productivity.
• Monitored AR aging and coordinated with the collection team to accelerate cash conversion cycle.
• Risk and problem mitigation through regular calls and follow ups with the customer (via email and calls)
• Prepared month-end AR close reports and shared dashboards with CFO/AR leadership for strategic reviews.
• Researching and resolving customer issues and discrepancies relating to payments and invoices
• Ensure to provide information to support internal/external audit requests, providing monthly reporting to upper management.
• Participating in ongoing performance improvement initiative and to exhibit new ideas in process inflow

SME - Account Receivables - B2B Collections - International Voice process

• Managed end-to-end onboarding of B2B clients, ensuring seamless integration, and accurate documentation.
• Processed and verified client orders, maintaining 100% accuracy and adherence to SLAs.
• Maintained and updated client and order information in CRM systems, generating reports on transactions and performance metrics.
• Coordinated invoicing, payments, and resolved billing discrepancies to ensure timely collections.
• Collaborated with internal teams (sales, finance, logistics) to ensure smooth order fulfillment, and enhance client satisfaction.
• Prepared weekly and monthly reports, and suggested process improvements to increase efficiency and reduce errors.
• Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Performed cash, card, and check transactions to complete customer purchases.

Cash Application / Contracts.

• Managed the cash application, contracts, and billing of 15 accounts receivable representatives.
• Playing the SME role for 12 FTEs (OTC Process). Responsible for the overall functioning and managing the team to meet client deliverables.
• On a daily basis, connect with the onshore team to check their requirements and prioritize activities.
• To manage various deals and payments from the customer, advise and plan along with collections, and credit to ensure the payment is received on time.
• Risk and problem mitigation through regular calls and follow-ups with the customer (via email and calls).
• Preparing the monthly client financial report and sharing it with the client's top management.
• Extracting the reports for auditing purposes, reporting the financials to the top management, providing training for the new employees, and allocating buddy training with senior associates.
• Supervise, coach, and provide day-by-day work direction to employees to maximize productivity and teamwork.

Cash applications - Transaction process

• Customers post receipts by checks according to the bills.
• Checks are received on a monthly basis.
• Resolves the balances by communicating with clients through emails.
• Resolves the invalid credits, debits, payment verification, and deductions from clients.
• Protects organizations' value by keeping information confidential.
• Cash allocation for the critical SLAs supporting the team lead in the unallocated cash on a daily basis. Experience in Oracle role as a TPRA. Responsible for all the SLAs in the accounts receivable process.
• Handled high volumes of incoming work requests professionally while maintaining excellent organization.