Manjot Bhasin

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Reported on status for each project to appropriate stakeholders.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication.
• Exceeded goals through effective task prioritization and great work ethic.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Eliminated process gaps by implementing new methods of standardized training.
• Trained new hires to perform cross-training exercises with experienced workers.
• Organized and edited training manuals, multimedia visual aids and other educational materials.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

• Worked with other artists, animators, and programmers to execute projects on time and within budget constraints.
• Worked on the P&G virtual Stores from the Scratch (includes, modeling assets, texturing and importing them to virtual store engine)
• Assembling the store for client review

To process the property inspection forms and also to audit the forms processed by Associates.

Process – British Telecom

Key Role

To handle calls related to B.T. internet issues.

Process - Microsoft

Key Role

To handle calls related to Microsoft product activation.