Manjot Singh
Mumbai
Summary
Detail-oriented professional with a strong foundation in Management Information Systems (MIS), data analysis, and cross-functional coordination. Proven ability to leverage technology and business intelligence tools to streamline operations, support decision-making, and drive business performance. Adept at working with large datasets, preparing actionable reports, and collaborating with diverse teams to achieve strategic goals. Committed to continuous learning and optimizing business processes through data-driven insights and system improvements.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Product Analyst
Collekto
07.2024 - Current
- Designed and maintained MIS dashboards to track KPIs, customer trends, and operational efficiency.
- Conducted detailed data analysis to identify insights into financial behavior, delinquency trends, and product performance.
- Worked with stakeholders across departments to gather and analyze requirements, translating them into actionable business and system specifications.
- Created management reports and supported product strategy with data-driven recommendations.
- Participated in UAT and systems testing to ensure functionality aligned with business expectations.
Supervisor – Collections & MIS Reporting
Collekto
08.2021 - 07.2024
- Oversaw national loan portfolios across secured/unsecured products; created MIS reports on collection efficiency, agent productivity, and DPD aging.
- Designed and implemented performance monitoring tools to assess individual/team KPIs.
- Analyzed collection data to derive insights, suggest strategy changes, and optimize recovery processes.
- Collaborated with IT teams to enhance internal tracking systems and automate reporting workflows.
- Presented regular performance and strategy update reports to senior management.
Collection Executive
Collekto
03.2019 - 07.2021
- Maintained accurate logs and reports of customer interactions and collections activities for MIS tracking.
- Provided support in data entry, updating collection systems, and generating call reports for supervisors.
- Gained deep knowledge of financial products to better resolve customer queries and contribute to retention efforts.
Education
Bachelor of Science (B.Sc.) - Information Technology
Gurunanak Khalsa College, University of Mumbai
11.2017
Skills
MIS Reporting & Dashboarding
Certification
Advanced Excel Formulas
Timeline
Product Analyst
Collekto
07.2024 - Current
Business Intelligence Using Power BI
05-2024
Advanced Excel Formulas
03-2023
Supervisor – Collections & MIS Reporting
Collekto
08.2021 - 07.2024
Collection Executive
Collekto
03.2019 - 07.2021
Bachelor of Science (B.Sc.) - Information Technology
Gurunanak Khalsa College, University of Mumbai
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