MANJU GUPTA
Mumbai
Summary
Competent and result oriented professional highly focused with 12+ years of experience Customer Centric Branch Head & Principle Sales Consultant with a successful background in the delivery of exceptional customer service and the ability to assist high-profile customers with the optimize solution. Seeking a Senior Management Position across Industry with growth-oriented organizations, to utilize my skills and experience for an opportunity for professional growth Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
AVP
360 Realtors LLP
12.2022 - Current
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports
- Communicated business concepts and expected functional behavior to developers and other stakeholders
- Distinguished best, average and potential referral partners to build up pipeline
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership
- Directed market expansions to propel business forward, meet changing customer needs
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
- Streamlined operations to maximize business efficiency and profits
- Developed effective business strategies to capitalize on emerging market trends
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure
- Interacted well with customers to build connections and nurture relationships
- Trained new employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Managed purchasing, sales, marketing and customer account operations efficiently
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Reported issues to higher management with great detail
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Mitigated business risks by working closely with staff members and assessing performance
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Reduced operational risks while organizing data to forecast performance trends
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Raised property accuracy and accountability by creating new automated tracking method
- Researched commercial and residential real estate deals
- Communicated with clients to understand property needs and preferences
- Liaised between buyers and sellers to provide positive experiences for both parties
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Coordinated appointments to show marketed properties
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue
- Generated leads for sales and rental properties through cold calls and referrals
- Informed home buyer of sales, construction and warranty processes
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Negotiated, facilitated, and managed real estate transactions
- Maintained connections with clients to encourage repeat business and referrals
- Advised clients on market conditions and property value for informed decision-making
- Advertised client properties through websites, social media, and real estate guides
- Presented purchase offers to sellers for consideration
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Conducted comprehensive market analysis to identify opportunities for investors
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads
- Reviewed market research data and changed sales plans accordingly
- Developed and presented proposals to clients to raise awareness of potential real estate investments
- Developed new business and managed new and existing clients
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
AVP - SALES
Investors Clinic Infratech Pvt.Ltd.
10.2022 - 12.2023
- Increased company revenue by implementing strategic sales plans and targeting key market segments.
- Developed strong relationships with clients for long-term partnerships and increased customer retention.
- Managed sales teams effectively, providing clear goals and performance feedback to drive success.
- Launched new products successfully, leading cross-functional teams to ensure seamless execution from inception to market introduction.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Branch Head
360Realtors LLP
09.2020 - 09.2022
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Streamlined operational processes for improved efficiency and cost reduction.
- Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Managed risk by ensuring adherence to regulatory requirements and internal policies.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
Started Our Own Firm of Export Business
Irosteel Exim Steel Pvt Ltd
01.2018 - 08.2020
- Boosted sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Spearheaded product development efforts to expand market share while meeting evolving customer needs and preferences.
PRINCIPAL SALES CONSULTANT
Nowfloats Technologies Pvt. Ltd
12.2016 - 12.2018
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Senior Relationship Manager
Indiamart Intermesh Ltd
09.2015 - 10.2016
- Develops productivity tools and training for other sales consultants
- Develops and delivers outstanding oracle presentations and demonstrations
- Leads any and all aspects of the technical sales process
- Advises internal and external clients on overall architect solutions
- Leading contributor individually and as a team member, providing direction and mentoring to others
- Ability to implement the most advanced product features; In depth knowledge of competitors
- Analysis, positioning, business justification, closing techniques
- Persuade others through presentations, demonstrations, and written communication
- As a part of the sales team, builds and maintains relationships with clients and customers
- Help sales team to build sales opportunities and drawing in customers
- Observe the competition to improve strategies competitors using and to stay ahead of the game
- Focus on customer service, and develop sales plans based on customer needs
- Build up relationships with both, working to meet everyone's needs across the board
- In charge of a team of 6 sales reps, and responsible for leading the development
- Implementation of all marketing programs and strategic sales activities
- Also in command of ensuring that the companies and its customer goals are aligned and met
- Maintaining strong and cordial relationships with corporate level sales and marketing managers
- Managing Sales Executives levels to ensure that key target marketing areas are always covered
- Identifying and monitoring the performance of competitors in the market place
- Monitor customer preferences to determine focus of sales efforts
- Plan and direct staffing, training, and performance evaluations to develop control sales and services programs
- Handling team and trained them
- Achieving team target which is given by company
- Taking Care of Existing customer, generating new business from the existing customer as well as from the prospect.
Area Manager - Business Development
Infocom Network Ltd
12.2013 - 08.2015
- Develops and delivers outstanding oracle presentations and demonstrations
- Leads any and all aspects of the technical sales process
- Advises internal and external clients on overall architect solutions
- Leading contributor individually and as a team member, providing direction and mentoring to others
- Ability to implement the most advanced product features; In depth knowledge of competitors
- Analysis, positioning, business justification, closing techniques
- Help sales team to build sales opportunities and drawing in customers
- Observe the competition to improve strategies competitors using and to stay ahead of the game
- Focus on customer service, and develop sales plans based on customer needs
- Build up relationships with both, working to meet everyone's needs across the board
- In charge of a team of 6 sales reps, and responsible for leading the development
- Implementation of all marketing programs and strategic sales activities
- Also in command of ensuring that the companies and its customer goals are aligned and met
- Maintaining strong and cordial relationships with corporate level sales and marketing managers
- Managing Sales Executives levels to ensure that key target marketing areas are always covered
- Identifying and monitoring the performance of competitors in the market place
- Monitor customer preferences to determine focus of sales efforts
- Plan and direct staffing, training, and performance evaluations to develop control sales and services programs
- Handling team and trained them
- Achieving team target which is given by company
- Taking Care of Existing customer, generating new business from the existing customer as well as from the prospect.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Telesales Manager
Sulekha.Com New Media Pvt. Ltd
08.2011 - 12.2013
- Develops productivity tools and training for other sales consultants
- Develops and delivers outstanding oracle presentations and demonstrations
- Leads any and all aspects of the technical sales process
- Advises internal and external clients on overall architect solutions
- Leading contributor individually and as a team member, providing direction and mentoring to others
- Ability to implement the most advanced product features; In depth knowledge of competitors
- Analysis, positioning, business justification, closing techniques
- Persuade others through presentations, demonstrations, and written communication
- As a part of the sales team, builds and maintains relationships with clients and customers
- Help sales team to build sales opportunities and drawing in customers
- Observe the competition to improve strategies competitors using and to stay ahead of the game
- Focus on customer service, and develop sales plans based on customer needs
- Build up relationships with both, working to meet everyone's needs across the board
- In charge of a team of 6 sales reps, and responsible for leading the development
- Implementation of all marketing programs and strategic sales activities
- Also in command of ensuring that the companies and its customer goals are aligned and met
- Maintaining strong and cordial relationships with corporate level sales and marketing managers
- Managing Sales Executives levels to ensure that key target marketing areas are always covered
- Identifying and monitoring the performance of competitors in the market place
- Monitor customer preferences to determine focus of sales efforts
- Plan and direct staffing, training, and performance evaluations to develop control sales and services programs
- Handling team and trained them
- Achieving team target which is given by company
- Taking Care of Existing customer, generating new business from the existing customer as well as from the prospect.
Education
Bachelor of Arts - B.A.
RKT College, Mumbai Institute
Mumbai2011
Skills
- Strategic Planning
- Intellectual Property
- Cross Functional Coordination
- Relationship Management
- Flexible approach
- CRM
- Operation Management
- MIS Reporting
- SSR
- Team Management
- Internal Communications
- Budget management
- Team building
- Market research
- Leadership development
- Strategic planning
- Industry knowledge
- Time management
- Problem solving
- Performance management
- Sales strategy
- Training and development
- Performance Improvement
- Growth Planning
- Business Planning
- Revenue Generation
- Sales Tracking
Languages
English
Hindi
Marathi
Passport Number
U8604812
Personal Information
Date of Birth: 12/11/88
Timeline
AVP
360 Realtors LLP
12.2022 - Current
AVP - SALES
Investors Clinic Infratech Pvt.Ltd.
10.2022 - 12.2023
Branch Head
360Realtors LLP
09.2020 - 09.2022
Started Our Own Firm of Export Business
Irosteel Exim Steel Pvt Ltd
01.2018 - 08.2020
PRINCIPAL SALES CONSULTANT
Nowfloats Technologies Pvt. Ltd
12.2016 - 12.2018
Senior Relationship Manager
Indiamart Intermesh Ltd
09.2015 - 10.2016
Area Manager - Business Development
Infocom Network Ltd
12.2013 - 08.2015
Telesales Manager
Sulekha.Com New Media Pvt. Ltd
08.2011 - 12.2013
Bachelor of Arts - B.A.
RKT College, Mumbai Institute
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