Manju Parkavi K
AR Operation Manager
Chennai
Summary
Operations Professional with 20 years of experience and a proven track record in optimizing processes and driving operational efficiency. Expertise in team collaboration, strategic planning, and delivering measurable results. Skilled at adapting to evolving needs and leading cross-functional teams. Proficient in project management, process improvement, and resource allocation. Reliable and results-oriented, with a strong focus on enhancing operational performance.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
AR Operations Manager
4D Global Medical Billing Services
01.2022 - Current
- Managed 19 diverse clients with varying scopes of work, including physician and hospital billing, overseeing a team of 110+ employees, along with 2 Assistant Managers and 6 Team Leaders.
- Engage with various clients via calls on a daily, weekly, and monthly basis to understand their expectations, gather feedback, and work towards a successful outcome.
- Conducted research on multiple vendors for automation tools, coordinated product demos, and gathered pricing information to provide actionable insights to management. Collected data from cross-functional teams and led the testing and evaluation of tools to ensure optimal solutions.
- Developed and implemented strategies to maximize customer satisfaction.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Oversee daily operations and manage the complete RCM process to ensure production, quality, and performance targets are met in alignment with Service Level Agreements.
- Led hiring, onboarding, and resource planning to meet business requirements while maintaining a minimal buffer percentage.
Assistant Manager RCM AR
ACP Billing services private limited
12.2020 - 12.2021
- Managed the transition of 7 new projects, created transition documents, developed Standard Operating Procedures (SOPs), and oversaw a team of 60 personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reviewed aging accounts receivable (AR) reports and provided feedback to associates on areas for improvement.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Collaborated with the software team to develop workflow management tools for tracking all activities.
- Presented Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to clients, showcasing project performance with a focus on SLA adherence and quality standards
Senior Team Lead – Payment Posting
Access Healthcare Services
02.2019 - 06.2020
- Oversaw the payment posting process for 63 facilities and established a team of 100+ newly hired resources, including 7 team leads.
- Ensured daily volumes in ERA and manual batches were posted within the required turnaround time.
- Responsible for training new hires on the payment posting process, conducting feedback sessions, and assigning tasks based on project requirements.
- Responsible for initiating new client logins, maintaining records of active and deactivated logins, and sharing updates with the client.
- Coordinated month-end schedules and assigned resources to ensure timely completion of tasks.
- Prepared agendas for client calls, including updates on pending batches, required clarifications, and quality data for various facilities.
- Performed month-end reconciliation, including reviewing bank statements and balancing deposit logs.
Team Lead – RCM
Lapiz digital services
09.2017 - 11.2018
Team Lead – Payment posting
Omega Healthcare
09.2014 - 09.2016
Team Lead – AR
Global Healthcare Private Limited (IHS)
06.2011 - 08.2014
Senior Claims Quality Analyst – Hospital Claims
Dell Perot Systems
08.2009 - 05.2011
Senior Claim Processing Executive
Nittany Outsourcing Private Limited
06.2006 - 07.2009
Education
Diploma - Commercial Practices
Dr. Dharmambal government polytechnic for women’s
Chennai, Tamil Nadu 01.2001 - 04.2004
Skills
Operations management
Problem-solving
Performance monitoring
Process improvement
Staff management
Team leadership
KPI tracking
Decision-making
Planning and implementation
Customer retention
Inventory management
Strategic planning
Client relationships
Performance management
Staff training
Employee motivation
Staff development
Accomplishments
Recognized as the Best Manager in ACP Billing Services for 2021.
Awarded as Best team and team leader in Omega in 2017.
Awarded as a best team leader twice in Global healthcare 2012 and 2013.
Certification
Certified Six Sigma Green Belt
Timeline
Certified Six Sigma Green Belt
04-2023
AR Operations Manager
4D Global Medical Billing Services
01.2022 - Current
Assistant Manager RCM AR
ACP Billing services private limited
12.2020 - 12.2021
Senior Team Lead – Payment Posting
Access Healthcare Services
02.2019 - 06.2020
Team Lead – RCM
Lapiz digital services
09.2017 - 11.2018
Team Lead – Payment posting
Omega Healthcare
09.2014 - 09.2016
Team Lead – AR
Global Healthcare Private Limited (IHS)
06.2011 - 08.2014
Senior Claims Quality Analyst – Hospital Claims
Dell Perot Systems
08.2009 - 05.2011
Senior Claim Processing Executive
Nittany Outsourcing Private Limited
06.2006 - 07.2009
Diploma - Commercial Practices
Dr. Dharmambal government polytechnic for women’s
01.2001 - 04.2004
Confirmation
I, Manju Parkavi K, do hereby confirm that the information given above is true to the best of My knowledge.
Personal Information
- Father's Name: D. Kirubakaran
- Date of Birth: 07/12/86
- Marital Status: Married
Medical Billing Software And Process
- CPU
- Alteer
- E clinical
- Advance MD
- Prognosis
- Greenway
- Waiting Room Solutions
- Sequel med
- Claims practice management
- Blue zone
- Citrix
- GPMS
- Medics
- EPIC
- EPBS
- Meditech
- Demo/ Charge/ Claims transmission/ Rejections/Adjudications/ Payment posting/ Denials / AR Follow up/ Secondary claims/ Patient statements/ Insurance appeals/ Credit balance & Refunds.
Confirmation
I, Manju Parkavi K, do hereby confirm that the information given above is true to the best of My knowledge.
Personal Information
- Father's Name: D. Kirubakaran
- Date of Birth: 07/12/86
- Marital Status: Married