Manju Priyadharshini PR

· Performed complex RCAs and deep dives using complex data sets using DB tools like SQL, Redshift

· Conducted research and analysis to provide long term solutions improving the GMS in WW marketplaces

· Influenced the senior leadership team, technical teams and business teams with innovative and simplified solutions leading to HC reduction

• Identified program obstacles and communicated possible impacts to team.
• Designed and developed programs and projects for dissemination to personnel.
• Coached team members on productivity strategies to accomplish challenging goals.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Researched industry best practices in support of training development and program content.
• Participated in pilot tests and revised programs based on feedback and results.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Established milestones and objectives based on input from functional areas and stakeholders.
• Participated in vendor selection and management process for program initiatives.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.

By handling the day-to-day volumes of the assigned tasks (for the FR [Hardlines] team of 10 associates) I’ve ensured the given SLAs are met as per quality standards.

Using Amazons Retail Systems Platform (RSP) tool to support vendors and buyers in enhancing the retail selection on Amazons online catalogue. I’ve maintained records of day-to-day work by updating trackers.

When there is a possible default on SLAs or quality (for the FR [Hardlines] team of 10 associates), I’ve flagged it on time to the manager or lead.

I’ve interacted and coordinated with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information

When there is an issue/problem I did dive deep, performed root cause analysis and derived solution / recommendations for process enrichments.

Worked with other EU marketplaces (Like German/Spain/Italy) to standardize the format of Input and ASIN creation process to ease the work of RBS team and that of the vendor/manufacturers

Procured content for the product catalogues on the Amazon France Web Site by interacting and coordinating with vendors/manufacturers.

Identified and rectified errors/complaints, and maintained records of work received and work performed.

I ensured that I have handled the day-to-day volumes of the tasks assigned to me and ensured the given SLAs are met per quality standards.

I’ve showed process enhancements in FR Hardlines category which directly had a positive impact in reducing the time ASIN creation (Product page creation) process

Working for BARR, by analyzing the system and interface the requirements to produce Business System Design (BSD).

Involved in preparing Technical Solution Design (TSD) for all the impacted components.

Involved in coding, Unit testing and Regression Testing for all the impacted components.

Involved in creating the Test Plan and Strategy for this project.

Trained new team members about the Project (both technical and business background)

Involved in creating Knowledge Transition Plan for the new entries to the project

Adhered to HN coding standards for all new components